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Dispensary Customer Service Representative
2 months ago
Garden Remedies Inc. is seeking a highly skilled Cannabis Advisor to join our team. As a key member of our dispensary staff, you will be responsible for providing exceptional customer service and cannabis knowledge to our patients and customers.
Key Responsibilities- Customer Service: Provide high-level boutique customer service that consistently exceeds customers' expectations.
- Product Knowledge: Maintain extensive knowledge of the cannabis industry and Garden Remedies Inc.'s products.
- Inventory Management: Accurately utilize the Point of Sale system, inventory management, and MA state databases.
- Compliance: Follow and execute compliant practices adhering to state regulations and Garden Remedies Inc.'s standard operating procedures.
- Team Player: Engage with consumers to better understand their desired experience and make informed product recommendations.
- Product Expertise: Remain knowledgeable of Garden Remedies Inc.'s product inventory and explain the benefits of specific products and titration methods.
- Client Care: Practice empathetic client care, utilizing active listening, eye contact, welcoming body language, and a warm tone of voice.
- Store Environment: Maintain a clean, safe, and well-merchandised store environment.
- Reporting: Acknowledge any inventory issues and properly report them to management.
- Must be 21 years of age or older.
- Has cannabis knowledge and is up to date on current trends in the industry.
- Three years' retail experience in a team environment.
- Familiar with online databases, Point-of-Sale inventory, and cash management.
- Ability to creatively cultivate long-term customer relationships and maintain a positive attitude in a high-traffic retail environment.
- Fun attitude and strong work ethic.
- Intellectual curiosity specifically regarding cannabis medicine.
- Must have weekend and closing shift availability.
