Cannabis Industry Specialist

1 week ago


Marlborough, Massachusetts, United States Garden Remedies Inc Full time
About the Role

Garden Remedies Inc. is seeking a highly skilled and knowledgeable Cannabis Advisor to join our team. As a key member of our dispensary staff, you will be responsible for providing exceptional customer service and cannabis knowledge to our patients and customers.

Key Responsibilities
  • Customer Service: Provide high-level boutique customer service that consistently exceeds customers' expectations.
  • Product Knowledge: Maintain extensive knowledge of the cannabis industry and Garden Remedies Inc.'s products.
  • Inventory Management: Accurately utilize the Point of Sale system, inventory management, and MA state databases.
  • Compliance: Follow and execute compliant practices adhering to state regulations and Garden Remedies Inc.'s standard operating procedures.
  • Team Player: Engage with consumers to better understand their desired experience and make informed product recommendations.
  • Product Expertise: Remain knowledgeable of Garden Remedies Inc.'s product inventory and explain the benefits of specific products and methods of titration.
  • Client Care: Practice empathetic client care utilizing active listening, eye contact, welcoming body language, and a warm tone of voice.
  • Store Environment: Maintain a clean, safe, and well-merchandised store environment.
  • Reporting: Acknowledge any inventory issues and properly report them to management.
Requirements
  • Must be 21 years of age or older.
  • Has cannabis knowledge and is up to date on current trends in the industry.
  • Three years' retail experience in a team environment.
  • Familiar with online databases, Point-of-Sale inventory, and cash management.
  • Ability to creatively cultivate long-term customer relationships and maintain a positive attitude in a high-traffic retail environment.
  • Fun attitude and strong work ethic.
  • Intellectual curiosity specifically regarding cannabis medicine.
  • Must have weekend and closing shift availability.


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