Cannabis Retail Specialist

2 weeks ago


Marlborough, Massachusetts, United States Garden Remedies Inc Full time


Cannabis Advisor

Job Overview

The role of the Cannabis Advisor (CAs) at Garden Remedies, Inc. (GRI) is pivotal in delivering exceptional customer service and extensive cannabis knowledge within our adult-use cannabis retail environment. As a vital member of our team, CAs serve as the primary point of contact for all customers at our dispensary. This position demands outstanding communication skills, the ability to assess customer needs, and the capability to provide comprehensive information about our diverse product offerings. Our CAs will play a key role in enhancing GRI's brand reputation by consistently delivering superior customer service and exceeding customer expectations. This is a full-time position starting at $18/hr plus tips and benefits, with a requirement for open availability, including weekends.

Key Responsibilities:
  • Deliver exceptional boutique customer service that consistently surpasses customer expectations.
  • Accurately operate the Point of Sale system, manage inventory, and utilize state databases.
  • Adhere to compliant practices in accordance with state regulations and GRI's standard operating procedures.
  • Foster a positive, customer-focused work environment that emphasizes education.
  • Maintain in-depth knowledge of the cannabis industry and GRI's product line.
  • Engage with customers to understand their desired experiences, enabling informed product recommendations.
  • Stay informed about GRI's product inventory and effectively communicate the benefits and usage methods of specific products.
  • Exhibit intellectual curiosity regarding the medicinal benefits of cannabis.
  • Provide attentive customer service, addressing customer needs with extraordinary care and honesty.
  • Utilize empathetic client care techniques, including active listening and welcoming body language.
  • Understand MA compliance and reporting regulations related to customer purchasing limits.
  • Ensure a clean, safe, and well-organized store environment.
  • Identify and report any inventory discrepancies to management.
  • Complete additional duties as assigned in a timely manner.
Supervision:
  • Operates under the general supervision of the dispensary management team.
  • This position does not involve supervising other employees.
Qualifications:
  • Must be at least 21 years of age.
  • Possess cannabis knowledge and stay updated on current industry trends.
  • Three years of retail experience in a collaborative environment.
  • Familiarity with online databases, Point-of-Sale systems, and cash management.
  • Ability to cultivate long-term customer relationships while maintaining a positive demeanor in a high-traffic retail setting.
  • Exhibit a fun attitude and strong work ethic.
  • Demonstrate intellectual curiosity specifically regarding cannabis medicine.
  • Availability for weekend and closing shifts is essential.


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