Customer Support Specialist

2 weeks ago


Lindon, Utah, United States HelpCloud Full time
Job Overview

Salary: $15/hr. + Accelerators

About the Role:

We are in search of skilled Customer Support Specialists who will provide exceptional telephone assistance and deliver outstanding customer service and solutions. While prior experience in a contact center is advantageous, it is not mandatory. We are looking for individuals who can operate effectively in a dynamic office environment.

Benefits Offered:

  • Competitive Salary
  • Comprehensive health, dental, and vision insurance with a significant portion of premiums covered by the employer, HSA options available
  • Short- and long-term disability coverage
  • Employer-provided life insurance
  • Accrual-based paid and unpaid time off
  • Excellent work-life balance
  • A strong emphasis on company culture: themed Culture Fridays, quarterly gatherings, weekly leadership talks, and more
  • Complimentary lunch on Fridays
  • Snacks available in the break room (including fruits, vegetables, granola bars, and cereals)
  • Regular performance recognition, incentives, and contests on various timelines
  • Convenient office location with nearby amenities
  • Locally owned and committed to not off-shoring any job roles

Qualifications:

  • Customer-centric approach to address all inquiries and concerns
  • Strong communication skills with active listening abilities
  • Proficient typing skills and accurate data entry using software
  • Basic computer proficiency and navigation skills
  • Ensures high-quality customer service through efficient order processing and effective communication
  • Acts as the first point of contact for general inquiries and issues
  • Motivated to continually learn about our services and industry trends

Requirements:

  • High school diploma or GED/equivalent
  • U.S. citizenship
  • Must be at least 18 years old
  • Ability to pass a background check

Preferred Experience:

  • 1 - 2 years in Customer Service
  • 1 - 2 years in Call Center roles

Compensation Structure:

  • Base pay of $15/hr.
  • Potential for daily and weekly cash bonuses
  • Bi-weekly payment schedule

We look forward to your interest in this opportunity.



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