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Customer Engagement Specialist

2 months ago

Lindon, Utah, United States Awardco Full time

Awardco is transforming the workplace to create a more fulfilling, supportive, and enjoyable environment for all. As a rapidly expanding leader in the employee experience sector, our goal is to help employees find joy in their work, appreciate their workplace, and receive recognition for their contributions.

Our clients are our top priority, and the Customer Support team is dedicated to ensuring that every Awardco user enjoys the best possible experience with our platform.

Available Shift:
Monday - Friday from 11AM-4PM

The compensation for this position is $15/hour.
Key Responsibilities:

  • Process client orders and assist with support inquiries.
  • Engage directly with platform users to address their questions and resolve any challenges.
  • Communicate with clients through email, chat, and phone.
  • Ensure client satisfaction in every interaction.
Qualifications:
  • Positive attitude and strong work ethic.
  • Friendly and approachable demeanor.
  • Technologically adept and quick to learn.
  • Strong problem-solving abilities.
  • Excellent communication skills, both written and verbal.
  • Familiarity with the following tools is advantageous:
    • Salesforce
    • Microsoft Excel
    • Google Suite
    • Zendesk
Why Choose Awardco?
  • Recognized as one of the fastest growing companies in the nation, with multiple accolades including 3x Inc. 500 and 2x Deloitte Technology Fast 500.
  • Certified as a Great Place to Work and recognized among the Best and Brightest companies.
  • Offering a revolutionary, client-approved product.
  • Leadership that values feedback and listens to its employees.
  • State-of-the-art headquarters to support our growing team.
Awardco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.