IT Support Associate

3 weeks ago


Lindon, Utah, United States Les Olson Company Full time

Les Olson Company stands out as a leading technology service provider in the Western region. We are seeking a dedicated IT Customer Service Representative to become a vital part of our team. At Les Olson Company, we embrace the LOC Way: characterized by talent, enthusiasm, and empathy, which fuels our ongoing growth and solid market presence through exceptional service. If you resonate with this ethos, we encourage you to explore this opportunity further.

As a key member of our IT Helpdesk, you will be responsible for assisting Les Olson IT's clients with their technological requirements. Our services span various industries, offering you the chance to gain invaluable experience by working with diverse clients and their distinct infrastructures.

Key Responsibilities

  • Engage with clients to address a range of technical inquiries and challenges.
  • Offer guidance and technical assistance to users/clients regarding their specific technology needs.
  • Deliver outstanding customer service through active listening and adapting support strategies to suit all levels of customer expertise.
  • Manage and respond to client inquiries thoughtfully, establishing strong rapport and trust, identifying their needs, and taking timely, strategic actions.
  • Strive to resolve issues during the initial contact by being proactive and showcasing advanced product knowledge.
  • Utilize software tools to accurately source and input customer data related to inquiries.
Required Qualifications
  • A career-oriented individual who thrives in a customer service environment.
  • Exceptional communication skills, capable of interacting with both technical and non-technical individuals, fostering collaborative relationships across all organizational levels.
  • Ability to prioritize tasks effectively and adapt to shifting priorities.
  • Proficient in identifying and resolving issues promptly; skilled in gathering and analyzing information; able to collaborate effectively in problem-solving scenarios.
  • Strong commitment to follow through and ensure tasks are completed.
  • Self-motivated with the capability to work independently with minimal supervision.
  • A drive to continuously enhance technical skills.
Expectations
  • Maintain a professional demeanor at all times.
  • Work schedule: Monday to Friday, 8 AM to 5 PM, with occasional extended hours.
  • Compliance with random drug testing.
  • Successful completion of a background check prior to employment offer.
  • Must be at least 18 years old and legally authorized to work in the United States.
What Sets Les Olson Apart?

With over 65 years in the industry, Les Olson Company is a family-owned and operated business. Our journey began at the Olson family dinner table and has evolved into a workforce of over 340 employees across multiple locations.

We take immense pride in not only delivering attentive and effective service to our clients but also in cultivating an environment that fosters professional and personal growth for our team members. We are committed to investing in our employees, collaborating with each individual to create a fulfilling career path that evolves alongside their development.

At Les Olson, we prioritize "work/life balance" and ensure our employees have the necessary resources to care for themselves and their families.

We Offer:
  • Paid Time Off
  • Sick Leave
  • Paid Holidays
  • 401k Matching and Pension Plan
  • Comprehensive Medical, Dental, and Vision Coverage with HSA
  • Mental Health Support
  • Life Insurance
  • Opportunities for Local Volunteer Engagement
Job Type: Full-time, on-site


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