Service Coordinator

5 days ago


Smithfield, Rhode Island, United States Renewal By Andersen Full time
Job Summary

We are seeking a highly organized and empathetic Service Coordinator to join our team at Renewal by Andersen. As a key member of our operations team, you will be responsible for providing exceptional customer service, scheduling service visits, and ensuring seamless communication with our technicians and customers.

Key Responsibilities
  • Answer incoming phone calls from a scheduled queue and assess customer service needs over the phone.
  • Follow up on customer calls, including returning voicemails, and schedule services with homeowners and technicians.
  • Quote parts and labor costs for non-warranty services and verify payment prior to ordering or scheduling.
  • Enter required notes at every point of action and customer contact, and scan service orders and confirmations into customer electronic files.
  • Document customer contact through RForce and perform other duties as assigned.
Requirements
  • Considerable experience in a customer service environment, with high school diploma or equivalent required.
  • Excellent oral and written communication skills, with ability to work with team members and adapt to changing environments.
  • Proficiency in Excel and other MS Office Suite programs, with experience working in operations preferred.
What We Offer
  • Medical insurance, flexible spending account, health savings account, and telehealth access.
  • Prescription drug insurance, dental insurance, vision insurance, and life insurance with AD&D coverage.
  • Short-term and long-term disability insurance, parental leave, and voluntary critical illness and accident insurance.
  • 401(k) with 50% match up to 6% of annual pay, tuition reimbursement, and paid volunteer time.

Pay Range: $20-$25/hour + monthly bonus

We believe in empowering our team members to develop a career path that supports their unique voice and talents. Join our team and be part of a company that values fairness, equality, and a welcoming environment for all.


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