Service Coordinator
5 days ago
We are seeking a highly organized and empathetic Service Coordinator to join our retail operations team at Renewal by Andersen. As a key member of our team, you will be responsible for providing exceptional customer service, scheduling service visits, and ensuring that our customers receive the best possible experience.
Key Responsibilities:- Answer incoming phone calls and assess service needs over the phone
- Schedule service visits and communicate with customers and technicians
- Quote parts and labor costs for non-warranty services
- Verify payment for billable orders and enter required notes
- Scan service orders and confirmations into customer files
- Document customer contact through RForce
- Considerable experience in a customer service environment
- Highly organized and able to reflect empathy to customers
- High School Diploma or equivalent, required
- Excellent oral and written communication skills
- Ability to work with team members and adapt to a changing environment
- Competitive pay rate of $22.50/hour
- Monthly bonus
- 401k with 50% match up to 6% of annual pay
- Tuition reimbursement
- Flexible spending account (FSA)
- Health savings account (HSA)
- Telehealth access
- Prescription drug insurance
- Dental insurance
- Vision insurance
- Life insurance and AD&D
- Short-term and long-term disability insurance
- Parental leave
- Voluntary critical illness insurance
- Voluntary accident insurance
- Teammate assistance plan
We are an equal opportunity employer and are committed to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace.
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Service Coordinator
2 days ago
Smithfield, Rhode Island, United States Renewal By Andersen Full timeJob SummaryWe are seeking a highly organized and empathetic Service Coordinator to join our team at Renewal by Andersen. As a key member of our operations team, you will be responsible for providing exceptional customer service, scheduling service visits, and ensuring seamless communication with our technicians and customers.Key ResponsibilitiesAnswer...
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Service Coordinator
5 days ago
Smithfield, Rhode Island, United States Renewal By Andersen Full timeJob SummaryWe are seeking a highly organized and empathetic Service Coordinator to join our team at Renewal by Andersen. As a key member of our operations team, you will be responsible for providing exceptional customer service, scheduling service visits, and ensuring seamless communication with our technicians and customers.Key ResponsibilitiesAnswer...
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