Service Coordinator

5 days ago


Smithfield, Rhode Island, United States Renewal By Andersen Full time
Join Our Team as a Service Coordinator

We are seeking a highly organized and empathetic Service Coordinator to join our retail operations team at Renewal by Andersen. As a key member of our team, you will be responsible for providing exceptional customer service, scheduling service visits, and ensuring that our customers receive the best possible experience.

Key Responsibilities:
  • Answer incoming phone calls and assess service needs over the phone
  • Schedule service visits and communicate with customers and technicians
  • Quote parts and labor costs for non-warranty services
  • Verify payment for billable orders and enter required notes
  • Scan service orders and confirmations into customer files
  • Document customer contact through RForce
Requirements:
  • Considerable experience in a customer service environment
  • Highly organized and able to reflect empathy to customers
  • High School Diploma or equivalent, required
  • Excellent oral and written communication skills
  • Ability to work with team members and adapt to a changing environment
What We Offer:
  • Competitive pay rate of $22.50/hour
  • Monthly bonus
  • 401k with 50% match up to 6% of annual pay
  • Tuition reimbursement
  • Flexible spending account (FSA)
  • Health savings account (HSA)
  • Telehealth access
  • Prescription drug insurance
  • Dental insurance
  • Vision insurance
  • Life insurance and AD&D
  • Short-term and long-term disability insurance
  • Parental leave
  • Voluntary critical illness insurance
  • Voluntary accident insurance
  • Teammate assistance plan

We are an equal opportunity employer and are committed to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace.


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