Operations Supervisor

2 weeks ago


Katy, Texas, United States Universal Fidelity LP Full time
About Us: At Universal Fidelity LP, we pride ourselves on delivering exceptional service and achieving outstanding results in a dynamic setting. As a prominent call center and collection agency, our innovative strategies and vibrant team culture distinguish us in the industry. We are seeking dedicated and ambitious professionals to join our team as we continue to surpass client expectations and pursue excellence.

Position Overview: Are you a proactive and strategic professional eager to make a significant impact? We are in search of an Operations Supervisor with a background in call center and collection agency management. If you thrive in a high-energy atmosphere, excel in compliance and performance metrics, and enjoy collaborating with a spirited team, this position is ideal for you.

Core Responsibilities:
  • Oversee Operations: Ensure streamlined processes within our call center and collection agency.
  • Drive Innovation: Develop and implement strategies to enhance efficiency and promote success.
  • Maintain Compliance: Ensure adherence to company policies and industry standards.
  • Performance Analysis: Track performance metrics to uncover areas for improvement.
  • Team Collaboration: Partner with internal teams to optimize operations and address challenges.
  • Client Engagement: Address issues and foster strong relationships with clients.
  • Team Leadership: Guide and mentor a high-performing team to achieve objectives.
  • Adaptability: Flourish in a fast-paced and evolving environment.
Qualifications:
  • Proven experience as an Operations Supervisor in call centers or collection agencies.
  • Strong understanding of compliance regulations and performance management.
  • Exceptional leadership and team-building capabilities.
  • Ability to manage multiple priorities under pressure.
  • Strong problem-solving and communication skills.
  • Proficient in operational management software.
  • Bachelor's degree in Business Administration or a related field, or equivalent experience.
What We Offer:
  • Career Advancement: Opportunities for professional growth and development.
  • Dynamic Work Environment: A fast-paced, innovative, and collaborative workplace.
  • Comprehensive Benefits: Competitive salary, health benefits, and more.
  • Work-Life Balance: Flexible working hours and a supportive team culture.
  • Meaningful Contributions: Make a substantial impact and engage in exciting projects.
Join Universal Fidelity LP and become part of a team that values innovation, collaboration, and excellence.

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