Senior Manager, Data Governance and Operations
6 days ago
As the Senior Manager of Data Governance and Operations, you will play a pivotal role in overseeing the operational aspects of our Master Data team and driving initiatives to continually find new ways to introduce automation and efficiency, especially in activities such as data stewardship. Reporting to the Director of Master Data, you will be responsible for managing a team of data stewards, overseeing manual data corrections, and ensuring the efficiency and accuracy of day-to-day MDM operations.
Key Responsibilities- Oversee a team of data stewards responsible for performing manual data corrections and fulfilling data change requests (DCRs) received from the field force.
- Manage outsourced labor teams and offshore vendors, ensuring productivity, quality, and adherence to service level agreements (SLAs).
- Lead research efforts into automated data stewardship trends and technologies, identifying opportunities to improve efficiency and reduce costs.
- Develop and implement metrics, KPIs, and SOPs to prioritize work, measure performance, and ensure consistency and accuracy in data stewardship operations.
- Collaborate with teams to identify process improvements and automation opportunities, driving initiatives to streamline workflows and optimize resource allocation.
- Support all domains within the master data team, ensuring alignment with standards and processes and providing support.
- Guide communication between the process and governance team and operational teams, ensuring alignment of standards and execution of processes.
- Escalate and elevate issues or concerns to senior leadership as needed, providing recommendations for resolution and mitigation.
- Stay informed about industry trends, regulatory changes, and best practices in data stewardship and automation, incorporating relevant insights into operational strategies and initiatives.
- Foster a culture of continuous improvement, innovation, and excellence within the master data operations team, driving initiatives to enhance productivity, quality, and efficiency.
- Minimum BS/BA degree with MS/MBA preferred.
- Minimum of 7 years of management level experience in the pharmaceutical, immunology, biologic/biotech, or medical device industries.
- Proven track record of leading and driving business process transformation and organizational culture change as well as delivering on programs with complex business deliverables.
- Minimum of 5 years of leadership experience leading a medium to large team and influencing leaders and key stakeholders.
- Analytical skills and can support budget management activities.
- Demonstrate strategic and critical thinking, as well as problem solving skills.
- Strong organizational, planning and project management skills-ability to set priorities, meet deadlines and develop workflow processes and tasks for their responsibilities.
- Successful leadership, and development of small teams.
- Health care business acumen with a comprehensive understanding of the pharmaceutical industry desired.
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