Customer Service Representative

2 weeks ago


Westbrook, Maine, United States Oldcastle BuildingEnvelope Full time
About the Role

SIGCO, an OBE Company, is a leading architectural glass and metal fabricator and distributor in New England. We're seeking a highly motivated and detail-oriented Customer Service Representative to join our team.

Key Responsibilities
  • Provide exceptional customer service, responding to inquiries and resolving issues in a timely and professional manner.
  • Accurately process orders and quotes, ensuring seamless communication with customers and internal teams.
  • Collaborate with the Sales department to meet customer deadlines and exceed expectations.
  • Utilize strong problem-solving skills to resolve customer complaints and concerns.
  • Maintain a thorough understanding of our products and services, as well as client needs and preferences.
Requirements
  • High School Diploma or equivalent.
  • Minimum 1-year customer service experience, preferably in a construction or similar field.
  • Excellent attention to detail and strong math skills.
  • Proficiency in computer software and accuracy in data entry.
  • Strong verbal and written communication skills.
What We Offer
  • Competitive base pay.
  • Comprehensive medical, dental, and disability benefits programs.
  • Group retirement savings program.
  • Health and wellness programs.
  • A culture that values growth, development, and internal promotion.
About SIGCO

SIGCO has a rich history and a proud heritage. We're a collection of family businesses, regional companies, and large enterprises that together form the OBE family. Our decentralized and diversified structure allows you to work in a small company environment while having the career opportunities of a large organization.



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