Customer Service Representative

4 weeks ago


Westbrook, Maine, United States Harcros Chemicals Full time
Job Summary

This position is responsible for being the first point of contact for Harcros Chemicals. The Customer Service Representative will handle a large volume of emails, phone calls, and sales order processing. They will be the liaison between customers and internal & external associates, processing orders for material or merchandise received from customers. The ideal candidate will have excellent communication skills, be able to multitask efficiently, and have a service-oriented mindset.

Key Responsibilities
  • Handle customer inquiries via email, phone, and web portal
  • Process orders for material or merchandise received from customers
  • Be the liaison between customers and internal & external associates
  • Enter orders into computer, check inventory levels, and generate shipping papers
  • Check orders for accuracy and gather required documentation
  • Prepare and process invoices, issue credit memos, and assist the Credit Department
  • Process vendor invoices, freight bills, product returns, freight claims, and corrected billings
  • Maintain a signature file of additional forms for customer order release
  • Schedule production of product as necessary
  • Coordinate shipments to other branch facilities and customers

Requirements
  • High school diploma or general education degree
  • 1-3 years related experience and/or training
  • OR equivalent combination of education and experience

The Impact You Will Make
  • Opportunity to make a difference in business results
  • The ability to learn and grow as a Support Specialist
  • Build a long-term career with a great organization
  • Being an Employee-Owner

What We Are Looking For
  • A customer-focused professional
  • Efficient multi-tasking skills
  • Exceptional communication skills
  • Excellent organization and problem-solving skills
  • Service-oriented

The Benefits
  • Employee Stock Ownership Plan (ESOP)
  • Profit Share Program
  • Safe Harbor Contribution
  • 401(k) Match
  • Medical, Vision & Dental Insurance Coverage
  • Employer Paid Life Insurance
  • Parental Leave
  • Employer Paid Accidental Death & Dismemberment
  • Employer Paid Short Term & Long-Term Disability
  • Employee Assistance Program


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