Customer Service Representative
4 weeks ago
This position is responsible for being the first point of contact for Harcros Chemicals. The Customer Service Representative will handle a large volume of emails, phone calls, and sales order processing. They will be the liaison between customers and internal & external associates, processing orders for material or merchandise received from customers. The ideal candidate will have excellent communication skills, be able to multitask efficiently, and have a service-oriented mindset.
Key Responsibilities
- Handle customer inquiries via email, phone, and web portal
- Process orders for material or merchandise received from customers
- Be the liaison between customers and internal & external associates
- Enter orders into computer, check inventory levels, and generate shipping papers
- Check orders for accuracy and gather required documentation
- Prepare and process invoices, issue credit memos, and assist the Credit Department
- Process vendor invoices, freight bills, product returns, freight claims, and corrected billings
- Maintain a signature file of additional forms for customer order release
- Schedule production of product as necessary
- Coordinate shipments to other branch facilities and customers
Requirements
- High school diploma or general education degree
- 1-3 years related experience and/or training
- OR equivalent combination of education and experience
The Impact You Will Make
- Opportunity to make a difference in business results
- The ability to learn and grow as a Support Specialist
- Build a long-term career with a great organization
- Being an Employee-Owner
What We Are Looking For
- A customer-focused professional
- Efficient multi-tasking skills
- Exceptional communication skills
- Excellent organization and problem-solving skills
- Service-oriented
The Benefits
- Employee Stock Ownership Plan (ESOP)
- Profit Share Program
- Safe Harbor Contribution
- 401(k) Match
- Medical, Vision & Dental Insurance Coverage
- Employer Paid Life Insurance
- Parental Leave
- Employer Paid Accidental Death & Dismemberment
- Employer Paid Short Term & Long-Term Disability
- Employee Assistance Program
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