Customer Service Representative
4 weeks ago
The Member Experience Specialist is a vital role at Northeast Credit Union, where you will have the opportunity to make a meaningful impact on our members' lives. As a key member of our team, you will be responsible for providing exceptional customer service, resolving issues, and identifying opportunities to deepen member relationships and achieve credit union objectives.
Key Responsibilities:
- Fulfill member requests and seek opportunities to offer products and services that meet their needs.
- Provide outstanding service, problem resolution, and needs-based selling to meet members' expectations.
- Interview loan applicants, close loans, cross-sell, refer mortgages, and prospect for new business opportunities.
- Prepare and disburse loans within lending limits and credit union guidelines.
- Actively promote ancillary products to protect members' interests.
- Accurately and efficiently process deposits, payments, withdrawals, cashed checks, wires, and fraud packets in accordance with established policies and procedures.
Requirements:
- Minimum six months customer service experience.
- Great communication skills.
- Previous cash handling experience.
- Ability to follow all regulations and compliance.
- High attention to detail.
- Working knowledge of Microsoft Office Suite.
- High School diploma or equivalent.
Preferred Qualifications:
- Previous Credit Union or banking experience.
- Previous sales experience.
Benefits:
- Employee loan discount.
- Student loan/tuition assistance program.
- Comprehensive medical/dental/vision +.
- PTO and paid federal holidays.
- Weekly paychecks.
- 401k plan with employer match/profit sharing.
- Participation in Retail Sales Incentive Program.
Additional Perks:
- Continued training and advancement opportunities.
- Balanced/Predictable schedule.
- Opportunity to join employee-created Engagement Groups.
- Local Volunteer Opportunities with employer contributed Volunteer Day.
- Company Outings and annual Summit.
Northeast Credit Union is an Equal Opportunity Employer.
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