Customer Service Representative

4 weeks ago


Westbrook, Maine, United States Northeast Credit Union Full time
Job Description

The Member Experience Specialist is a vital role at Northeast Credit Union, where you will have the opportunity to make a meaningful impact on our members' lives. As a key member of our team, you will be responsible for providing exceptional customer service, resolving issues, and identifying opportunities to deepen member relationships and achieve credit union objectives.

Key Responsibilities:

  • Fulfill member requests and seek opportunities to offer products and services that meet their needs.
  • Provide outstanding service, problem resolution, and needs-based selling to meet members' expectations.
  • Interview loan applicants, close loans, cross-sell, refer mortgages, and prospect for new business opportunities.
  • Prepare and disburse loans within lending limits and credit union guidelines.
  • Actively promote ancillary products to protect members' interests.
  • Accurately and efficiently process deposits, payments, withdrawals, cashed checks, wires, and fraud packets in accordance with established policies and procedures.

Requirements:

  • Minimum six months customer service experience.
  • Great communication skills.
  • Previous cash handling experience.
  • Ability to follow all regulations and compliance.
  • High attention to detail.
  • Working knowledge of Microsoft Office Suite.
  • High School diploma or equivalent.

Preferred Qualifications:

  • Previous Credit Union or banking experience.
  • Previous sales experience.

Benefits:

  • Employee loan discount.
  • Student loan/tuition assistance program.
  • Comprehensive medical/dental/vision +.
  • PTO and paid federal holidays.
  • Weekly paychecks.
  • 401k plan with employer match/profit sharing.
  • Participation in Retail Sales Incentive Program.

Additional Perks:

  • Continued training and advancement opportunities.
  • Balanced/Predictable schedule.
  • Opportunity to join employee-created Engagement Groups.
  • Local Volunteer Opportunities with employer contributed Volunteer Day.
  • Company Outings and annual Summit.

Northeast Credit Union is an Equal Opportunity Employer.



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