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Customer Service Representative

2 months ago

Westbrook, Maine, United States Harcros Chemicals Full time
Job Summary

This role is responsible for providing exceptional customer service and support to internal and external customers. The ideal candidate will be able to handle a high volume of emails, phone calls, and sales order processing with ease.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries via email, phone, and web portal.
  • Process orders for materials or merchandise received from customers.
  • Act as a liaison between customers and internal and external associates.
  • Enter orders into the computer system, check inventory levels, generate shipping papers, and verify customer credit.
  • Communicate with customers regarding their order status.
  • Coordinate shipments to other branch facilities and customers.
Requirements
  • High school diploma or general education degree.
  • 1-3 years of related experience and/or training.
  • Equivalent combination of education and experience.
The Impact You Will Make
  • Opportunity to make a difference in business results.
  • Ability to learn and grow as a Support Specialist.
  • Build a long-term career with a great organization.
  • Be an Employee-Owner.
What We Are Looking For
  • A customer-focused professional.
  • Efficient multi-tasking skills.
  • Exceptional communication skills.
  • Excellent organization and problem-solving skills.
  • Service-oriented.
The Benefits
  • Employee Stock Ownership Plan (ESOP).
  • Profit Share Program.
  • Safe Harbor Contribution.
  • 401(k) Match.
  • Medical, Vision, and Dental Insurance Coverage.
  • Employer-paid Life Insurance.
  • Parental Leave.
  • Employer-paid Accidental Death and Dismemberment.
  • Employer-paid Short-term and Long-term Disability.
  • Employee Assistance Program.