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Customer Service Liaison

2 months ago

Westbrook, Maine, United States Harcros Chemicals Full time
Job Summary

This role is responsible for serving as the primary point of contact for Harcros Chemicals. The Customer Service Representative will handle a high volume of customer inquiries, resolve issues, and provide exceptional service to internal and external customers.

Key Responsibilities
  • Manage customer interactions via email, phone, and web portal
  • Process orders, check inventory levels, and generate shipping papers
  • Communicate with customers regarding order status and resolve any issues
  • Collaborate with internal departments, such as warehouse and shipping, to ensure seamless customer service
  • Prepare and process invoices, credit memos, and assist with credit department tasks
  • Perform various administrative tasks, including filing, ordering supplies, and maintaining a signature file
Requirements
  • High school diploma or equivalent
  • 1-3 years of related experience and/or training
  • Excellent communication, organizational, and problem-solving skills
  • Ability to multitask and work in a fast-paced environment
What We Offer
  • Employee Stock Ownership Plan (ESOP)
  • Profit Share Program
  • 401(k) Match
  • Medical, Vision, and Dental Insurance Coverage
  • Employer Paid Life Insurance
  • Parental Leave
  • Employee Assistance Program