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Customer Service Team Lead

2 months ago

Tucson, Arizona, United States Randstad North America, Inc. Full time

Job Summary:

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Randstad North America, Inc. as an Insurance Project Coach. As a key member of our team, you will be responsible for leading a team of customer service representatives and providing guidance and support to ensure exceptional customer service.

Key Responsibilities:

  • Lead a team of customer service representatives to achieve sales and service goals
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty
  • Provide coaching and training to customer service representatives to enhance their skills and knowledge
  • Monitor and analyze customer feedback and make recommendations for process improvements
  • Collaborate with other departments to ensure seamless customer service experience

Requirements:

  • 3+ years of experience in customer service or a related field
  • Proven track record of leading high-performing teams and achieving sales and service goals
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make recommendations for process improvements
  • Strong knowledge of customer service principles and practices

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance