Lead Customer Service Representative
3 days ago
Job Details
Job Title: Lead CSR
Job Location: LPT 1320 TTT - TUCSON, AZ
Job Category: Retail
Job Description:
We are seeking a highly skilled and experienced Lead Customer Service Representative to join our team at LPT Retail Management Services. As a Lead CSR, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and supporting the store team in achieving sales and customer satisfaction goals.
Key Responsibilities:
* Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner
* Complete all shift duties as assigned, including opening and closing procedures, cash handling, and inventory management
* Safeguard company assets, including cash, merchandise, and equipment
* Maintain a clean and organized store environment, adhering to company standards
* Collaborate with the store team to achieve sales and customer satisfaction goals
Requirements:
* Ability to read, understand, and write the English language at the eighth-grade level
* Eighth-grade level math competency to make change, complete shift reports, and account for inventory
* Sufficient visual acuity to check identification
* Ability to read and understand instructions for operating electronic cash registers and other equipment
* Good personal grooming habits
* Physical requirements include standing up to 8 hours during a shift and able to lift up to 50 pounds
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join our team at LPT Retail Management Services.
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