IT Support Specialist

4 days ago

Miami, Florida, United States Aroma360 Full time
Job Title: IT Support Specialist

Aroma360 is a boutique Scent Marketing and Branding company that specializes in providing high-quality essential oil-based scenting solutions to businesses and individuals worldwide. As the only full-service scent company, Aroma360 guides clients from concept and development to strategic implementation while priding themselves on exceptional customer service every step of the way.

We are seeking a talented IT Support Specialist to join our growing team. As an IT Support Specialist, you will be responsible for troubleshooting and resolving IT service issues and providing help desk support. You will also assist with technical planning, documentation, and delivery.

Responsibilities:

  • Provide desktop support to users in Miami offices, as well as remote support to staff working from home or other sites.
  • Address issue tickets involving hardware, software, and networking issues, and assist in provisioning of accounts and credentials for new users.
  • Assist users with setup, configuration, and usage of applications, peripherals, and web-based services.
  • Configure and troubleshoot networking infrastructure, including routers, switches, Wi-Fi APs, and physical cabling.
  • Set up phone extensions and configure call flows in our VoIP system.
  • Create and update baseline OS install images for workstations.
  • Keep track of equipment inventory and advise IT management of needed repairs, RMAs, and purchases.

Qualifications:

  • Associate's degree (A.A.) or equivalent from a two-year college or technical school; or three years related experience and/or training; or equivalent combination of education and experience.
  • 3 to 5 years of proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
  • Hands-on experience supporting Windows and MacOS in a professional setting; Linux experience is a plus.
  • Familiarity with best practices for information security.
  • Knowledge of Office365, Salesforce, and VoIP systems.
  • Strong ability to diagnose technical problems and implement effective resolutions.
  • Strong communication skills, including the ability to provide clear step-by-step instructions to non-technical staff, work with vendors on issue escalations, and communicate technical detail effectively with the IT team.
  • Familiarity with video surveillance and access control systems is a plus.
  • ITIL, A+, and/or Network+ certifications are a plus.
  • Experience assembling, repairing, and upgrading PCs.

Aroma360 offers a range of exciting benefits to support your health, well-being, and professional growth, including comprehensive health coverage, life insurance, paid time off, access to a 401(k) plan, employee discounts, opportunities for paid training, and fun company events.

Aroma360 is an equal opportunity employer and does not discriminate against any candidate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected characteristics. We are committed to promoting diversity, equity, and inclusion in our workplace and welcome candidates from all backgrounds to apply for any open positions.

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