Client Relations Specialist

1 week ago


Kalamazoo, Michigan, United States Imperial Beverage Full time
Position Overview

Role Summary: As a vital member of our team, the Customer Support Associate plays a crucial role in fostering relationships with our clients and sales representatives. This position is perfect for individuals who thrive in a dynamic environment while engaging with the world of beverages.

Key Responsibilities:

  • Manage incoming communications and provide exceptional service to clients.
  • Welcome visitors and ensure they are directed to the appropriate personnel.
  • Handle internal sales processes efficiently.
  • Onboard new clients and maintain accurate records in our systems.
  • Generate and analyze compliance reports for regulatory purposes.
  • Maintain office supplies and assist with logistical needs.
  • Organize and distribute incoming correspondence.
  • Coordinate the company calendar and manage meeting spaces.

Qualifications:

  • High School Diploma or equivalent; additional education is a plus.
  • Minimum of one year in an administrative role.
  • Must be at least 18 years old.
  • Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.
  • Ability to manage multiple tasks while maintaining attention to detail.
  • Strong organizational capabilities.
  • Excellent communication and customer service skills.
  • Problem-solving skills with the ability to make timely decisions.
  • Self-motivated with a positive attitude and strong interpersonal skills.
  • Ability to remain calm and courteous to ensure positive interactions.

About Us: Imperial Beverage is a family-owned distributor with a rich history, dedicated to supporting our employees and the community. We value integrity, passion, and a strong work ethic. Our workplace is fast-paced yet enjoyable, offering numerous opportunities for professional growth and development.



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