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Client Relations Specialist

2 months ago

Kalamazoo, Michigan, United States Imperial Beverage Full time
Job Overview

Position Summary: At Imperial Beverage, we are seeking dedicated individuals to enhance our customer engagement and support operations. Our Customer Support Associates play a crucial role in fostering relationships with our clients and sales representatives throughout the region.

Key Responsibilities:

  • Manage incoming communications and provide a warm welcome to all visitors.
  • Compile and maintain various reports while ensuring accurate data entry in our internal systems.
  • Support the Sales team by processing internal sales and managing customer data updates.
  • Conduct licensing report generation for state compliance and communicate any changes to the sales team.
  • Oversee office supply inventory and manage mail distribution.
  • Coordinate the company calendar and handle conference room bookings.

Qualifications:

  • High School Diploma or equivalent; additional college education is preferred.
  • A minimum of one year of experience in an administrative role.
  • Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.
  • Strong organizational skills with the ability to manage multiple tasks effectively.
  • Exceptional communication and customer service abilities, demonstrating professionalism and confidentiality.
  • Self-motivated with a positive attitude and a knack for problem-solving.
  • Ability to maintain patience and courtesy in all interactions.

About Us: Imperial Beverage has been a leader in the beverage distribution industry since 1933. We pride ourselves on our commitment to quality and community engagement, ensuring that our team members not only excel in their roles but also enjoy a vibrant workplace culture.