Manufacturing Client Support Specialist

2 weeks ago


Kalamazoo, Michigan, United States Extension, Inc Full time
Job Overview

Extension, Inc. is in search of a Client Support Specialist for a Direct Hire opportunity. This role is essential in ensuring exceptional service to our clients.

About Our Organization
  • Opportunities for Career Growth
  • Incentives through Quarterly Bonuses
  • Comprehensive PTO and Benefits Packages
Primary Responsibilities
  • Engage with clients, external sales representatives, and suppliers through phone and email communications.
  • Provide timely updates regarding shipments, delays, and pricing inquiries.
  • Resolve customer issues, assist with order processing, account discrepancies, and billing inquiries.
  • Update work orders and finalize completed transactions.
  • Support inventory management and generate necessary reports.
  • Maintain current knowledge of product offerings.
Preferred Skills and Qualifications
  • Experience in the waterworks or underground sectors.
  • Familiarity with ERP systems (training will be provided on the current system).
  • Ability to work collaboratively and a willingness to assist colleagues.
  • Commitment to delivering outstanding customer service and representing the organization positively.
Compensation Details
  • Hourly wage range: $20 - $24

We are eager to connect with you and support your next career advancement.



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