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Client Relations Specialist

2 months ago

Kalamazoo, Michigan, United States Imperial Beverage Full time
Position Overview

Join a dynamic team: At Imperial Beverage, we pride ourselves on our commitment to exceptional customer service within the beverage distribution industry. Our Customer Support Associates play a vital role in fostering relationships with our clients and sales representatives.

Daily Responsibilities: As a Customer Support Associate, you will:

  • Manage incoming calls and emails, ensuring all inquiries are addressed promptly.
  • Welcome visitors and facilitate their connection with the appropriate team members.
  • Process internal sales transactions efficiently.
  • Establish new customer accounts and maintain accurate data in our systems.
  • Generate licensing reports for regulatory compliance and communicate updates to the sales team.
  • Oversee office supply inventory for our headquarters.
  • Sort and distribute incoming mail.
  • Coordinate the company calendar and manage conference room bookings.

Qualifications:

  • A High School Diploma or equivalent; some college education is preferred.
  • At least one year of experience in an administrative role.
  • Proficiency in Microsoft Word, Excel, and Outlook.
  • Strong organizational skills and attention to detail.
  • Excellent communication and customer service abilities.
  • Ability to multitask and work efficiently under pressure.
  • A self-motivated individual with a positive attitude and a passion for engaging with diverse individuals.
  • Patience and professionalism in all interactions.

About Us: Imperial Beverage has been a trusted name in the beverage distribution sector since 1933. We are a family-owned business dedicated to supporting our employees and the community. Our culture emphasizes hard work, integrity, and a passion for what we do.