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Client Relations Coordinator

2 months ago

Kalamazoo, Michigan, United States Amtec Enterprise Full time
Job Overview

Position: Client Relations Coordinator

Location: Onsite

The Client Relations Coordinator will manage the customer interface for our clients, providing updates on order status, evaluating customer purchase agreements, processing requests for quotes, submitting pricing proposals, and performing order entry along with system updates. This role requires minimal supervision and involves a variety of administrative tasks that demand independent judgment and a strong understanding of relevant procedures.

Essential Skills Required:

  • Experience in aerospace aftermarket customer service and contract management.
  • B2B experience with a minimum of a Bachelor’s degree.
  • Strong interpersonal, verbal, and written communication skills; adaptable to engage with all organizational levels.

Key Responsibilities:
• A minimum of 3 years of progressively complex administrative experience or proven capability to fulfill the responsibilities outlined.
• Familiarity with R-Card is essential.
• Preferred knowledge of MSS.
• Comprehensive understanding of office equipment, administrative processes, and terminology relevant to the functional area.
• Ability to accurately document meeting outcomes when necessary.
• Proficient in Microsoft Office Suite, with intermediate to advanced skills in Excel.
• Demonstrated effective verbal, written, and interpersonal communication skills.
• Capacity to collaborate effectively with others and contribute as a team player.

Job Duties:
• Execute a variety of administrative tasks following established protocols.
• Responsibilities may include:
• Strong proficiency in MS Office Suite and publishing applications, including the creation of documents with financial, statistical, or technical content.
• Manage customer accounts by assessing service and spare product needs against existing purchase order terms and maintenance agreements.
• Build and maintain customer relationships through prompt and courteous service, ensuring regular communication and addressing service issues.
• Prepare and send correspondence in response to customer inquiries while maintaining confidentiality regarding customer and company matters.
• Respond to quotation requests promptly, coordinating with pricing estimators, reviewing pricing for accuracy, and addressing customer inquiries about submitted quotes.
• Collaborate with various company departments (e.g., quality assurance, shipping, accounting, order entry, planning, and production) to resolve customer issues, prioritizing requests, and committing to reasonable lead times.
• Process repairs for production upon receiving customer approval by submitting work orders and updating sales orders with delivery dates and repair costs. Develop action plans for overdue items and oversee order entry and shipping for spare parts.
• Input and manage data using spreadsheets, databases, or file management systems, performing a wide range of typing tasks with high accuracy and speed.
• Set priorities and procedures for task completion, potentially delegating portions to others or providing assistance as needed.
• Gather data, conduct research, and compile information using various mathematical calculations for diverse reports and projects.
• Investigate specific issues, such as delays, to ensure objectives are met.
• Communicate potential challenges to management constructively.
• Review incoming correspondence, highlight important items, and attach relevant files before distribution. Draft routine responses for review and signature.
• Effectively interface with team members, functional departments, and customers. Screen calls, respond to routine inquiries, and assist visitors as necessary. Perform other related duties as assigned.