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Quality Improvement Manager
2 months ago
This is a full-time position at Burlington Health and Rehabilitation Center in Burlington, VT, where you will play a crucial role in enhancing the customer experience and satisfaction.
Key Responsibilities:- Facilitate and support the development and implementation of quality initiatives that impact customer experience and satisfaction.
- Support resident care, center systematic processes, center leadership, region, and area management with established guidelines regarding customer service processes and protocols.
- Develop and maintain a strong working rapport with intradepartmental personnel within Regions and Division for collaboration, planning, and problem resolution.
- Manage key ongoing procedures of customer satisfaction survey distribution, data collection, and report availability.
- Plan, organize, standardize, implement, and evaluate comprehensive Customer Service and Quality Programs.
- Bachelor's degree in healthcare administration or other relevant field preferred. Licensed in respective discipline.
- Five years' experience in healthcare delivery.
Company Overview: Burlington Health and Rehabilitation Center is a leading provider of healthcare services in the region, committed to delivering high-quality care and exceptional customer experience.
