Hotel Operations Specialist

7 days ago


Dallas, Texas, United States The Hotel Task Force Full time

Job Summary:

We are seeking a highly skilled and experienced Hotel Front Desk Agent to join our team at The Hotel Task Force. As a key member of our operations team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience.

Key Responsibilities:

  • Guest Check-in and Check-out: Ensure accurate and efficient check-in and check-out processes, including handling guest requests and resolving any issues that may arise.
  • Front Desk Operations: Manage the front desk area, including handling guest inquiries, processing payments, and maintaining accurate records.
  • Training and Development: Provide training to new employees on the use of Lightspeed PMS and other hotel systems.
  • Customer Service: Respond to guest requests in a timely and professional manner, ensuring that all guests receive exceptional service.
  • Problem Resolution: Resolve guest complaints in a fair and efficient manner, escalating issues to supervisors as necessary.
  • Travel and Accommodations: Travel extensively throughout the country, staying on property and receiving all necessary accommodations and support.

Requirements:

  • Experience: Must have prior experience as a Hotel Front Desk Agent, with a strong understanding of hotel operations and customer service principles.
  • Skills: Must be proficient in the use of Lightspeed PMS and other hotel systems, with excellent communication and problem-solving skills.
  • Availability: Must be able to travel 8-12 weeks at a time, with all travel paid in advance by the company.


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