Hotel Operations Manager

7 days ago

Dallas, Texas, United States Doubletree Dallas Campbell Center Full time
Job Summary:

The Doubletree by Hilton Campbell Centre is a smart, stylish, and modern hotel located within the Campbell Centre office complex in the heart of the Dallas Business District. With 300 spacious rooms and suites, each featuring floor-to-ceiling windows offering stunning views of the city, we provide elevated comfort and productivity. Conveniently situated just two miles from SMU and University Park, and less than 10 minutes from Dallas Love Field Airport, we offer competitive pay and a complete benefits package.

Responsibilities:
  • Guest Satisfaction: Ensure guest satisfaction and the efficient operation of the hotel by supervising operating departments in the absence of the General Manager and/or the Manager on Duty.
  • Revenue Generation: Assist the General Manager by continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and development of associates.
  • Supervision: Supervise and support the Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales, and Housekeeping departments.
  • Training and Development: Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs.
  • Financial Reporting: Assist the General Manager with the creation of financial reports as required by the Corporate Office.
  • Service Standards: Ensure that training in service standards is taking place in each department using the steps to effective training.
Requirements:
  • At least 5 years progressive experience in a Rooms or F&B department Hotel.
  • Previous supervisory experience required.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Must be able to convey information and ideas clearly.

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