Guest Room Specialist

1 week ago

Dallas, Texas, United States Kimpton Hotel Full time
Why We Exist
At Kimpton Hotels, we believe that genuine, heartfelt connections enhance the lives of everyone involved. Our founder, Bill Kimpton, challenged the conventional, impersonal hospitality norms to create a space where authentic connections flourish. This mission remains at the core of our operations today. Your role here is significant; you contribute to the well-being of colleagues, guests, and the broader community, and together, we make a meaningful impact. Every day presents an opportunity for you to enrich lives in your own distinctive way, and you can expect the same in return. It all begins with you.

Our Unique Culture
Since our inception in 1981, our entrepreneurial spirit and passion for life have shaped our vibrant culture. This essence continues to thrive today.
We celebrate the lively, authentic you—your diverse experiences, talents, and unique personality are welcomed and appreciated here. We understand that when individuals can express their true selves at work, they shine. We seek out and celebrate individuals who possess creativity and self-leadership, those who take initiative without needing direction, and those who are passionate about enhancing the lives of others. This creates a work environment that is quirky, empowering, and exceptional. Our guests feel this energy, and you will too.

Your Responsibilities
As a Room Attendant at Kimpton, you will be entrusted with the cleanliness of guest rooms and shared spaces, all while delivering exceptional service to our guests.

Key Duties Include:
- Thoroughly clean, dust, polish, and service guest rooms daily according to hotel standards.
- Change linens and replenish supplies in guest rooms, ensuring a welcoming environment.
- Organize furnishings, drapes, and room accessories to maintain a neat appearance.
- Provide necessary amenities to guests in line with hotel guidelines.
- Ensure rooms are secured by closing doors and locking them.
- Report any damages, hazards, or unusual occurrences in your assigned areas.
- Return lost items found in guest rooms or common areas to the Housekeeping department.
- Maintain cleanliness in corridors and service areas.
- Respond to requests or projects from the Housekeeping management team.
- Safeguard pass key security and ensure its return at the end of each shift.
- Restock supplies and organize the linen closet for the next day.
- Communicate any exceptional circumstances to the on-duty supervisor or manager.
- Perform additional duties as assigned.

What You Bring
A High School Diploma or GED is preferred. You should have at least one year of experience in customer service or a similar role. We value problem solvers with strong intuition who genuinely care about guest safety and security. We are committed to fostering a culture that reflects the diversity of our guests and encourage all employees to embrace and celebrate differences in backgrounds, lifestyles, and experiences. We welcome individuals of all races, ethnicities, ages, religions, physical abilities, sexual orientations, gender identities, and genders. Be yourself, lead yourself, and make a difference.

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