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Front Desk Representative

1 month ago

Richmond, Virginia, United States Best Western Plus Full time
Job Summary:

As a Front Desk Agent at Best Western Plus, you will be the face of our hotel, ensuring every guest has a superior customer experience. Your role will involve registering guests, assigning rooms, and accommodating special requests to ensure a pleasant stay and smooth checkout.


Key Responsibilities:

  • Manage room inventory, reservations, and assignments.
  • Process same-day and future reservations, including cancellations and room rate knowledge.
  • Register arriving guests, assign rooms, and coordinate room status updates with housekeeping.
  • Use persuasive selling techniques to promote hotel services and rooms.
  • Stay informed about daily hotel activities and meetings.
  • Address guest complaints professionally and resolve issues promptly.
  • Process guest check-outs, handle monetary transactions, and maintain customer privacy.
  • Maintain a high level of professional appearance and demeanor.

Requirements:

  • High school diploma or equivalent.
  • Previous hotel experience preferred.
  • Excellent communication and interpersonal skills.
  • Knowledge of local areas and events.
  • Ability to understand and adhere to credit, check cashing, and cash handling policies.
  • Skilled in using front office equipment and proper telephone etiquette.
  • Flexibility to work a variety of shifts, including weekends and holidays.