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Legal Case Coordinator
2 months ago
Position Overview
Role Summary
As a vital member of our professional team, you will provide essential administrative assistance for arbitration and mediation cases, ensuring compliance with established rules and legal standards. This role is ideal for individuals aspiring to build a career in the legal field, emphasizing professionalism, exceptional client service, effective communication, and adept problem-solving skills.
The selected candidate will operate from one of our regional offices in a hybrid work model. The starting salary for this position varies by location and includes opportunities for quarterly incentives.
- Fresno, CA - $49,000 - $52,000
- Dallas, TX - $49,000 - $52,000
- Los Angeles, CA - $54,000 - $58,000
- San Antonio, TX - $46,000 - $49,000
- Houston, TX - $50,000 - $53,000
- New York, NY - $58,000 - $62,000
- Minneapolis, MN - $50,000 - $53,000
- Johnston, RI - $50,000 - $53,000
- Denver, CO - $52,000 - $55,000
Recognized as one of the top 50 nonprofits to work for, our organization offers fulfilling career paths in a dynamic, results-oriented environment. We provide a competitive compensation package, inclusive of incentives, and a comprehensive benefits program featuring medical, dental, vision coverage, a student loan repayment initiative, a 403(b) retirement plan with a generous company match, discounted pet insurance, and extensive paid time off.
Key Responsibilities
- Facilitates the administration of arbitration and mediation cases; maintains regular communication with involved parties, their representatives, arbitrators, and mediators through various channels; performs scheduling and other administrative duties.
- Applies and interprets the rules and procedures relevant to arbitration and mediation, including billing policies, ensuring their correct application to assigned cases.
- Maintains and updates case files and records within the online case management system.
- Ensures the confidentiality of case information and records; adheres to the organization's data privacy and information security policies.
- Coordinates and manages conference calls and video conferences effectively.
- Utilizes appropriate fee schedules; accurately calculates and manages billing and cancellations based on established agreements; clarifies billing processes to clients.
- Prepares and dispatches electronic and written communications to all relevant parties.
- Identifies potential case management issues proactively, informs management, and takes necessary actions to resolve them.
- Responds promptly and courteously to inquiries from clients and panelists; assists management in educating clients about alternative dispute resolution processes.
- Demonstrates consistent and reliable attendance.
- Participates in on-site meetings and training sessions as required.
Qualifications
Education & Experience: An associate degree in business or a related field; 2-4 years of relevant experience in customer service, case administration, or a legal environment, or an equivalent combination of education and experience.
Knowledge, Skills & Abilities:
- Ability to read and interpret various documents, including legal files and business correspondence.
- Strong written communication skills for reports and correspondence.
- Effective verbal communication skills, both in person and over the phone, with diverse stakeholders.
- Intermediate proficiency in Microsoft Outlook, Word, and web-based case management systems.
- Intermediate proficiency in Microsoft Excel, including functions such as pivot tables and data analysis tools.
- Experience in data management, ensuring accuracy and efficiency in reporting.
- Ability to maintain professionalism in challenging situations.
