Kitchen Operations Manager

6 days ago


El Segundo, California, United States Chick-fil-A Full time
Kitchen Supervisor Job Description

The Kitchen Supervisor plays a pivotal role in ensuring the seamless operation of our kitchen, driving excellence in food quality, and fostering a culture of innovation and teamwork.

Key Responsibilities:
  • Food Quality and Safety: Maintain a strong awareness and concern for food quality and safety, adhering to Chick-fil-A's Quality Requirements.
  • Team Leadership: Coach, evaluate, and provide accountability for all kitchen Team Members, promoting a culture of innovation and excellence.
  • Inventory Management: Effectively manage inventory, maintain accurate transfer logs, and ensure efficient ordering.
  • LEAN Production Environment: Maintain a LEAN production environment, troubleshooting and repairing equipment and facilities as needed.
  • Customer Service: Demonstrate a passion for delivering excellent customer service, ensuring guests receive a refreshingly clean environment and surprisingly fast Speed of Service.
Behavior Characteristics:
  • Work-Life Balance: Work a maximum of up to forty hours per week in the restaurant, allocating at least two hours per week to planning and goal-setting.
  • Communication: Focus on systematically and effectively communicating all Kitchen-related goals and success factors to Team Members.
  • Culture Building: Intentionally and methodically grow and nurture relationships with the staff, promoting a culture of innovation and teamwork.
  • Leadership: Enthusiastically and passionately lead the Kitchen team, aligning hiring, training, daily practices, and evaluation practices with the Vision of the organization and the Thematic Goal for the year.
Additional Responsibilities:
  • End-of-Month Counts: Conduct accurate end-of-month counts and input, ensuring seamless financial management.
  • Equipment Maintenance: Ensure all necessary preventative maintenance and cleaning on a per-set schedule, maintaining a refreshingly clean environment.


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