Service Engagement Representative

1 week ago


Charleston, West Virginia, United States Staff My Agency Full time

Become a part of our dynamic team as a Customer Service Representative

  • Manage incoming calls and warmly welcome clients.
  • Build and nurture customer relationships, ensuring follow-ups as necessary.
  • Deliver timely, precise, and courteous customer assistance.
  • Implement a customer-centric review process to inform clients about their insurance choices.
What we provide:
  • Competitive base salary
  • Paid time off benefits
  • Valuable industry experience
  • Opportunities for advancement within the organization
Qualifications:
  • Experience in customer service roles
  • Strong communication abilities
  • Self-driven and detail-oriented
  • Proactive approach to problem resolution
  • Capability to collaborate effectively within a team
  • Skill in identifying customer needs
  • Familiarity with property casualty and life and health insurance (licensing is required)

This role is associated with an independent contractor agent of State Farm, rather than State Farm Insurance Companies. Employees of State Farm agents must successfully complete licensing requirements and training programs. State Farm agents are responsible for hiring their own staff, who are not employees of State Farm.



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