Guest Services Representative, Hyde Midtown

1 week ago


Miami, United States AccorHotel Full time
Company Overview

At AccorHotel, we pride ourselves on providing a vibrant and innovative experience for both our employees and guests. We are currently seeking a dedicated individual to join our Front Desk team as a Front Desk Agent at Hyde Midtown, Miami.

Position Summary:

Under the supervision of the Front Desk Manager and Front Office Manager, you will be responsible for ensuring that all guests, including regular and VIP patrons, receive exceptional, personalized service, fostering an engaging and dynamic guest experience while upholding our guest recognition program.

Key Responsibilities:
  • Warmly welcome and check in guests upon arrival.
  • Provide guests with comprehensive knowledge of hotel amenities, local attractions, and events.
  • Address all guest requests promptly and accurately, ensuring a high level of service and follow-up.
  • Differentiate guest types and manage their needs accordingly, including confirmed reservations, walk-ins, VIP guests, and groups.
  • Monitor all arrivals and manage registration modifications, special requests, rate adjustments, room changes, and account inquiries.
  • Respond swiftly to guest requests, incidents, or thefts, documenting all occurrences in the appropriate systems.
  • Maintain the reception handover book and relay guest feedback to the Manager on duty for action.
  • Safeguard guest privacy and security, ensuring confidentiality standards are strictly followed.
  • Adhere to established procedures and policy standards.
  • Manage front desk supplies, ensuring par stock levels are maintained and orders placed as necessary.
  • Comply with hotel credit policies regarding various payment methods.
  • Encourage upselling to optimize revenue.
  • Keep work areas clean and organized at all times.
Additional Responsibilities:
  • Communicate effectively with team members, providing clear guidance and support.
  • Maintain a calm demeanor during busy periods and emergencies, serving as a role model for others.
  • Make informed decisions based on experience and good judgment, adapting procedures as needed.
Compliance:

Ensure adherence to all operational policies, including:
  • Health and Safety
  • Food Hygiene
  • Maintenance
  • Emergency Procedures
  • Liquor Licensing
Supportive Functions:

In addition to core responsibilities, you may be required to engage in various supportive functions, including:
  • Participating in mandatory meetings and community events.
  • Utilizing software programs such as Microsoft Office and hotel-specific systems.
  • Maintaining an organized work area and securing confidential documents.
  • Completing additional tasks as assigned by the Department Head.
Qualifications:

The ideal candidate will possess:
  • A Bachelor's Degree is preferred; a High School Diploma or equivalent is required.
  • 1-2 years of experience in a customer-facing role, ideally within an upscale hotel environment.
  • Proficiency in computer systems, including Opera and Microsoft Office.
  • A friendly demeanor with the ability to multitask in a fast-paced setting.
  • Strong communication skills and the ability to work collaboratively with team members.
Physical Requirements:

Ability to lift and carry items weighing up to 50 lbs and push/pull heavier items as needed.

Grooming Standards:

All employees are expected to maintain a neat and professional appearance in accordance with company guidelines.

Additional Information:

All personal information will be kept confidential in accordance with EEO guidelines.

  • Miami, Florida, United States Hyde Full time

    Job OverviewCompany Overview:At Hyde, we pride ourselves on providing a vibrant and innovative atmosphere for both our guests and team members. Our establishment is located in a prime area, offering a unique hotel experience that blends hospitality with entertainment.Position Summary:Under the supervision of the Front Desk Manager, the Front Desk Agent is...


  • Miami, United States AccorHotel Full time

    Company Overview Located in a vibrant area, AccorHotel provides a unique and modern hospitality experience, blending luxury with innovation. We are excited to offer an opportunity for a dedicated individual to become part of our Front Desk team as a Front Desk Agent at Hyde Midtown. Position Overview: Under the supervision of the Front Desk Manager and Front...


  • Miami, United States AccorHotel Full time

    Company Overview Located in a vibrant area, AccorHotel offers a unique and contemporary atmosphere for both employees and guests, creating an engaging hotel experience. We are excited to present an opportunity to become a part of our Front Desk team as a Front Desk Agent at Hyde Midtown. Position Overview: Under the supervision of the Front Desk Manager and...


  • Miami, United States Hyde Full time

    Job DescriptionJob DescriptionCompany DescriptionFrom our dazzling location in the heart of Miami, we offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Front Desk team as a Front Desk Agent at Hyde Midtown, Miami. JOIN THE ENNISMORE FAMILY TODAY!Job...


  • Miami, United States AccorHotel Full time

    Company Description From our dazzling location in the heart of Miami, we offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Front Desk team as a Front Desk Agent at Hyde Midtown, Miami. JOIN THE ENNISMORE FAMILY TODAY! Job DescriptionJob Purpose: Under the...


  • Miami Beach, Florida, United States Shelborne South Beach Full time

    Guest Services RepresentativeLocation: Shelborne South BeachOverview:The Guest Services Representative plays a crucial role in ensuring a seamless experience for our guests at Shelborne South Beach. This position involves managing daily operations at the front desk, fulfilling guest requests, and serving as a key representative of our hotel brand.Key...


  • Miami, Florida, United States Plymouth Hotel LLC Full time

    Job OverviewThe Guest Services Representative is responsible for managing the check-in and check-out processes for guests, handling telephone inquiries, managing reservations, and preparing financial reports related to front office operations. This role requires effective collaboration with various departments to ensure exceptional service delivery to all...


  • Miami Beach, Florida, United States Shelborne South Beach Full time

    Guest Services RepresentativeLocation: Shelborne South BeachSummary: As a Guest Services Representative, you will oversee the daily operations at the Front Desk, ensuring that all tasks and checklists are completed, guest requests are fulfilled, and the hotel brand is represented with excellence.Key Responsibilities:Welcome and check-in guests upon arrival,...


  • Miami Beach, Florida, United States Concord Hospitality Full time

    Guest Services Representative - Concord Hospitality We are in search of individuals who possess a genuine enthusiasm for assisting others. As a Guest Services Representative, you will be at the forefront of our hotel operations, engaging with guests and ensuring their experience is exceptional. Your proactive, attentive, and compassionate approach will...


  • Miami Beach, Florida, United States Concord Hospitality Full time

    Guest Services Representative - Concord Hospitality We are in search of individuals who possess a genuine passion for providing exceptional service. As a Guest Services Representative, you will be at the forefront of our hotel operations, engaging with guests and ensuring their experience is nothing short of outstanding. Your proactive, responsive, and...


  • Miami, United States Sonder Full time

    About Sonder: Sonder is redefining the hospitality landscape with a diverse array of beautifully designed spaces tailored for both travel and living. Each property is thoughtfully curated to embody the essence of its surroundings, ensuring a distinctive yet consistent experience for every guest. Our commitment to excellence includes 24/7 contactless service,...


  • Miami Beach, Florida, United States Eskipe Investment Full time

    Position OverviewWe are seeking a dedicated Hotel Front Desk Representative to act as the initial point of contact for our guests and oversee all facets of their lodging experience.Key ResponsibilitiesRegister guests and manage their check-in and check-out processes.Handle reservations and provide detailed information regarding accommodations, pricing, and...


  • Miami Beach, Florida, United States Goldman Properties Full time

    Position Type:Full-timeOverview:Goldman Properties is in search of a skilled Guest Services Representative to join our esteemed team at a prominent hotel in a vibrant location. The primary duties of the Guest Services Representative include warmly welcoming guests and addressing their inquiries, ensuring a memorable experience during their stay. The ideal...


  • Miami Beach, Florida, United States Concord Hospitality Full time

    Guest Services Representative - Concord Hospitality We are seeking individuals who are dedicated to providing exceptional service. Working at the front desk places you at the center of the hotel, where you will interact with our guests frequently. Your role is crucial to shaping the overall experience of our visitors. A proactive, responsive, and caring...


  • Miami, United States SP Plus Corporation Full time

    Overview: USA Parking Systems, a wholly owned subsidiary of SP+, is driven by Our Promise, Making Every Moment Matter for a World on the Go. Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables...

  • Guest Services Agent

    3 months ago


    Miami, United States G Employment Services Inc Full time

    Job DescriptionJob DescriptionJob Title: Guest Service AgentDepartment: Front DeskReports To: Front Desk SupervisorStatus: Non-ExemptSUMMARY:The Guest Service Agent provides superior guest services including check-in/check-out of hotel guests courteously and efficiently; processes all payments according to established hotel requirements; provides information...


  • Miami, United States USA Parking Full time $13

    Job DescriptionJob DescriptionOverviewUSA Parking Systems, a wholly owned subsidiary of SP+, is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and...


  • Miami, United States USA Parking Full time

    Job DescriptionJob DescriptionOverviewUSA Parking Systems, a wholly owned subsidiary of SP+, is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and...


  • Miami Beach, Florida, United States Shelborne South Beach Full time

    Position: Front Desk AgentLocation: Shelborne South BeachOverview:The Front Desk Agent plays a crucial role in ensuring a seamless guest experience at our establishment. This position involves managing daily operations at the front desk, fulfilling guest requests, and serving as a representative of our brand.Key Responsibilities:Welcome and check-in guests...


  • Miami, Florida, United States Pullman Miami Airport Full time

    About Us:At Pyramid Global Hospitality, we prioritize our people. As an organization that values its workforce, Pyramid Global Hospitality is committed to fostering a supportive and inclusive workplace that promotes diversity, growth, and well-being. Our dedication to a People First culture is evident in our employee development initiatives, benefits, and...