FT Front Desk Agent, Hyde Midtown

4 months ago

Miami, United States AccorHotel Full time
Company Description

From our dazzling location in the heart of Miami, we offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Front Desk team as a Front Desk Agent at Hyde Midtown, Miami. JOIN THE ENNISMORE FAMILY TODAY

Job Description

Job Purpose:

Under the general guidance of the Front Desk Manager and Front Office Manager, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program.

Duties & Functions:
  • Actively welcome, greet and check guests in
  • Inform guests with savvy knowledge of hotel, its services, the city, and local 'happenings'
  • Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up
  • Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc.
  • Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries
  • Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in HotSos or hotel specific recording process
  • Update and maintain the reception hand over book, pass on all guest feedback to the Manager on duty so appropriate action may be taken
  • Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with Ennismore confidentiality standards
  • Ensure the correct procedure and policy standards are adhered to
  • Ensure all necessary supplies are available for the front desk, manage par stock and order supplies
  • Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc.
  • Encourage up-selling in order to maximize rates
  • Ensure work areas are cleaned and maintained at all times
ADDITIONAL RESPONSIBILITIES
  • Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
  • Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
  • Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
  • Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
To be aware of and ensure constant compliance with all necessary operational policies including:
  • Health and Safety
  • Food Hygiene
  • Maintenance
  • Emergency Procedures
  • Liquor Licensing
SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
  • Attend mandatory meetings including divisional meetings, staff meetings, etc.
  • Participate in community events and ensure corporate social responsibility goals of Ennismore are met.
  • Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table and any departmental specific systems used.
  • Keep work area clean and organized.
  • Ensure confidential documents are kept in a secured area.
  • When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized.
  • Complete other duties as assigned by the Department Head.
  • Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
  • Ensure compliance with Ennismore's policies and procedures.
OTHER DUTIES

Assimilate into Ennismore's culture through understanding, supporting and participating in all Ennismore elements. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards, which may be established by Ennismore from time to time, is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.

SAFETY REQUIREMENTS

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

Requires ability to lift large and heavy packages and boxes and to the ability to load and unload small and large boxes as needed. Must have ability to safely lift minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment.

GROOMING/UNIFORMS

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

OTHER

Additional language ability preferred.

Qualifications

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
  • Bachelor's Degree preferred. High School Diploma or equivalent required
  • One (1) to two (2) years in a public contact position, preferably in an upscale or lifestyle brand hotel
  • An intermediate to proficient understanding of Computer systems such as: Opera, GoConcierge, HotSOS, Microsoft Word, Excel & Outlook is preferred
  • Enter and locate work related information using computers and/or point of sale systems
  • Ability to spend extended lengths of time viewing a computer screen
  • Possess a gracious, friendly, and fun demeanor
  • Ability to multitask, work in a fast-paced environment and have a high level attention to detail
  • Maintain positive and productive working relationships with other employees and departments
  • Ability to work independently and to partner with others to promote an environment of teamwork
  • Must be able to stand or walk a minimum eight-hour shift.
  • Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
  • Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
  • Must have excellent communication skills and be able to read, write, speak and understand English.
  • Must be able to work inside and outside at all times of the year as needed, based upon business volumes.


Additional Information

All your information will be kept confidential according to EEO guidelines.

  • J1 Front Desk Agent Intern, Hyde Midtown

    3 weeks ago

    Miami, United States AccorHotel Full time

    Company Description From our dazzling location in the heart of Miami, we offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Front Desk team as a J1 Front Desk Agent Intern at Hyde Midtown, Miami. JOIN THE ENNISMORE FAMILY TODAY! Job DescriptionJob Purpose:...

  • Overnight Front Office Supervisor, Hyde Midtown

    3 weeks ago

    Miami, United States Ennismore LLC Full time

    Overnight Front Office Supervisor, Hyde Midtown From our dazzling location in the heart of Miami, we offer both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Front Desk team as an Overnight Front Office Supervisor at Hyde Midtown, Miami. JOIN THE ENNISMORE FAMILY...

  • FT Front Desk Agent Hyde Midtown

    1 month ago

    Miami, United States AccorHotel Full time

    JobPurpose:Under thegeneral guidance of the Front Desk Manager and Front Office Managerperform all duties connected with arriving and inhouse guestsensure that all our regular and VIP guests receive high qualitypersonalized service an Engaging Dynamic Guest Experience andmaintain our guest recognitionprogram.Duties&Functions:Activelywelcome greet and check...

  • FT Front Desk Agent Hyde Midtown

    1 month ago

    Miami, United States AccorHotel Full time

    Job Purpose:Under the general guidance of the Front Desk Manager and Front Office Manager perform all duties connected with arriving and inhouse guests ensure that all our regular and VIP guests receive high quality personalized service an Engaging Dynamic Guest Experience and maintain our guest recognition program.Duties & Functions:Actively welcome greet...

  • Front Desk Agent

    1 month ago

    Miami, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Dua Miami [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours of operation;...

  • Front Desk Agent

    2 weeks ago

    Miami, United States Marriott Full time

    Marriott Hotels - JobID: B9257A8171A6DB5E9234643D26D9255C [Guest Service / Concierge] As a Front Desk Agent at Marriott Hotels, you'll: Greet guests and check them in efficiently; Answer phone calls and assist with reservations; Provide exceptional customer service and address any guest concerns; Maintain a clean and organized front desk area; Process...

  • Front Desk Agent

    2 months ago

    Miami, United States TB ISLE RESORT LP Full time

    Job DetailsJob Location JW Marriott Turnberry Miami Resort & Spa - Aventura, FL Job Category Hospitality - Hotel Description Scope of Position The Front Desk Agent is responsible for a professional, yet personal and efficient check-in and check-out for each guest of the resort. He/she will process all payments according to established resort requirements and...

  • Overnight Front Office Supervisor, Hyde Midtown

    2 months ago

    Miami, United States AccorHotel Full time

    Company Description From our dazzling location in the heart of Miami, we offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Front Desk team as a Overnight Front Office Supervisor at Hyde Midtown, Miami. JOIN THE ENNISMORE FAMILY TODAY! Job DescriptionJob...

  • Front Desk Agent

    7 months ago

    Miami, United States HEI Hotels & Resorts Full time

    Assist guests with arrival and departure from hotel, while providing positive guests experiences. Responsibilities Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requ Front Desk, Agent, Computer, Hotel

  • Front Desk Agent

    3 weeks ago

    Miami Beach, United States Associa Full time

    The Front Desk Attendant must have strong communication, telephone, and customer service skills. This position also requires the Front Desk person to be detailed oriented and able to multitask. In this position you must have a approachable and friend Front Desk, Agent, Customer Service, Overnight, Hotel, Property Management

  • Front Desk Agent

    1 month ago

    Miami, United States Residence Inn by Marriott Full time

    Residence Inn by Marriott - 1201 NW 42nd Avenue [Guest Service / Concierge] As a Front Desk Agent at Residence Inn by Marriott, you'll: Greet and assist guests with check-in and check-out procedures; Provide exceptional customer service by answering inquiries and resolving complaints; Maintain accurate records of guest information and transactions; Handle...

  • Front Desk Agent

    3 weeks ago

    Miami, United States Residence Inn by Marriott Full time

    Residence Inn by Marriott - JobID: 689D88D526016F99B75CAA8671545F62 [Guest Service / Concierge] As a Front Desk Agent at Residence Inn by Marriott, you'll: Greet and assist guests with check-in and check-out procedures; Provide exceptional customer service by answering inquiries and resolving complaints; Maintain accurate records of guest information and...

  • Front Desk Agent

    2 months ago

    Miami, United States Marriott Full time

    Job Number 24147603 Job Category Rooms & Guest Services Operations Location Aloft Miami Dadeland, 7600 North Kendall Drive, Miami, Florida, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management Additional Information: This hotel is owned and operated by an independent franchisee, A2Z Hospitality. The franchisee is a...

  • Front Desk Agent P/T

    2 weeks ago

    Miami, United States Marriott Full time

    Marriott Hotels - JobID: B8DE0D834EC46A03C733A6348360F1F5 [Guest Service / Concierge] As a Front Desk Agent at Marriott Hotels, you'll: Greet guests and check them in efficiently; Answer phone calls and assist with reservations; Provide exceptional customer service and address any guest concerns; Maintain a clean and organized front desk area; Process...

  • Front Desk Agent- Luxury Residential Downtown Miami

    4 days ago

    Miami, United States Associa Full time

    Location: Downtown Miami (arena area) Pay Rate: $16.00/hr The Front Desk Agent must have strong communication, telephone, and customer service skills. This position also requires the Front Desk / Security person to be detailed oriented and able to mu Residential, Front Desk, Agent, Resident, Customer Service, Hospitality, Hotel, Property Management

  • Front Desk Agent

    4 months ago

    Miami, United States Elwyn Full time

    As a Front Desk Associate, youll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; ch Front Desk, Agent, Part-Time, Customer Service, Overnight, Hotel, Healthcare, Skills

  • Front Desk Agent

    1 month ago

    Miami, United States Pyramid Global Hospitality Full time

    Property About Us Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee...

  • Front Desk Agent

    6 months ago

    Miami, United States Courtyard by Marriott MiamiCoral Gables Full time

    Courtyard by Marriott is seeking an experienced Front Desk Agent for their beautiful hotel! Compensation is based on experience. Must have open availability, including holidays and weekends. Company benefits include 401k, employee discounts, and much more. Essential Job FunctionsGreet guests immediately with a friendly, sincere welcome. Maintain eye contact...

  • Front Desk Agent

    2 weeks ago

    Miami, United States DoubleTree by Hilton Miami Airport Convention Center Full time

    The DoubleTree by Hilton Miami Airport Convention Center is seeking a friendly, courteous, and hard-working Front Desk Agent to join our team! Pay rate for this role is $15/hour. Responsibilities Receive accommodation reservations from visitors and take the details of all arriving guests including payment information. Provide information to guests about...

  • Front Desk Agent

    4 months ago

    Miami, United States DOUBLETREE BY HILTON MIAMI ARPT CONVENTION CTR Full time

    The DoubleTree by Hilton Miami Airport Convention Center is seeking a friendly, courteous, and hard-working Front Desk Agent to join our team! Pay rate for this role is $15/hour. Responsibilities Receive accommodation reservations from visitors and take the details of all arriving guests including payment information. Provide information to guests about...