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Guest Services Representative

2 months ago

Miami, United States Sonder Full time

About Sonder:

Sonder is redefining the hospitality landscape with a diverse array of beautifully designed spaces tailored for both travel and living. Each property is thoughtfully curated to embody the essence of its surroundings, ensuring a distinctive yet consistent experience for every guest. Our commitment to excellence includes 24/7 contactless service, professional cleaning standards that surpass CDC guidelines, and a comprehensive set of quality benchmarks.

Role Overview:

As a Guest Services Representative, you will be the face of Sonder, actively engaging with guests and providing exceptional service throughout the city. This dynamic position is ideal for individuals who enjoy a fast-paced environment and take pride in delivering outstanding guest experiences. You will be a meticulous individual who excels in resolving guest inquiries and fulfilling requests efficiently.

Key Responsibilities:

  • Address daily guest inquiries and concerns, adhering to the Sonder Service Principles.
  • Facilitate a seamless guest experience, ensuring a memorable first impression.
  • Assist in troubleshooting minor maintenance and technology challenges, such as upholstery cleaning, light bulb changes, and connectivity issues.
  • Conduct quality audits and inventory assessments in our properties to maintain high hospitality standards and provide timely feedback to our partners.
  • Support inventory management tasks, including preparing turnover kits, receiving shipments, and monitoring the use of linens and consumables.
  • Maintain organization in workspaces, including offices and storage areas, as assigned.
  • Travel to various Sonder locations within the local area as needed.

Qualifications:

  • A guest-focused and positive attitude.
  • Strong organizational skills, with a detail-oriented approach.
  • Ability to adapt to changing priorities and work in a fast-paced environment.
  • Experience working effectively both independently and as part of a team.
  • Proficient in problem-solving, with the willingness to seek assistance when necessary.
  • Comfortable using mobile applications for team communication and collaboration.
  • Flexible availability, including evenings and weekends.
  • Physical capability to lift and carry items, as well as stand or walk for extended periods.
  • 2+ years of experience in hospitality, customer service, or related fields.

Benefits:

  • Competitive salary.
  • Generous stock option plan.
  • Comprehensive medical, dental, and vision insurance.
  • Paid Time Off and Vacation Time Off.
  • Annual credits and discounts for stays at Sonder properties.
  • A vibrant company culture with a clear vision and a team of motivated colleagues.

Diversity and Inclusion:

We are proud to be an equal opportunity employer, valuing diversity and inclusivity within our workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.