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Guest Services Representative

2 months ago

Miami Florida, United States Pullman Miami Airport Full time

About Us:
At Pyramid Global Hospitality, we prioritize our people.

As an organization that values its workforce, Pyramid Global Hospitality is committed to fostering a supportive and inclusive workplace that promotes diversity, growth, and well-being.

Our dedication to a People First culture is evident in our employee development initiatives, benefits, and our focus on building meaningful relationships.

Pyramid Global Hospitality provides a variety of employment benefits, including comprehensive health coverage, retirement plans, and paid time off, along with unique perks such as on-site wellness programs, local discounts, and employee rates for hotel accommodations.

Moreover, we are devoted to offering continuous training and development opportunities to empower our team members with the skills and knowledge necessary for career advancement.

Whether you are new to the hospitality sector or a seasoned expert, Pyramid Global Hospitality presents a collaborative and nurturing work environment that encourages personal growth and success across more than 230 properties worldwide.

Join our team and discover the advantages of working for a company that values its employees and is dedicated to delivering exceptional guest experiences.



Location Overview:
At the Pullman Miami Airport, we take pride in being recognized as a leading employer in the region.

What distinguishes us? Our vibrant culture, comprehensive benefit packages, including a 401k with company matching, and our attractive bonus programs, to name a few.

We seek talented individuals who possess a genuine passion for service. Our Core Values emphasize personal development, teamwork, and a commitment to helping one another succeed.

We believe that every team member plays a crucial role in delivering outstanding service and creating memorable experiences for our guests.

We aspire to be a destination that people choose to visit, not just pass through. Discover what a career with Pyramid Hotel Group at the Pullman Miami Airport can offer you.

Position Summary:
The Guest Services Representative warmly welcomes guests, manages check-ins and check-outs, issues room keys, addresses inquiries, and resolves guest requests in a safe and efficient manner, adhering to policies, procedures, brand standards, and regulations.

Facilitate guest check-ins and room assignments in accordance with the hotel's pricing structures, discounts, and upselling strategies. Accommodate special requests whenever feasible.

Handle check-in/check-out processes and manage payments in compliance with cash handling, credit card processing, and accounting policies and procedures.

Respond to inquiries regarding hotel amenities, in-house events, directions, local attractions, and more. Assist guests with check cashing, safety deposit boxes, additional room keys, transportation, and other needs.

When necessary, escort guests in a professional and courteous manner, ensuring compliance with policies, procedures, and brand standards.

Pre-register, block reservations, and, as appropriate, take same-day and future reservations. Cancel room reservations in accordance with established policies and procedures.

Ensure the confidentiality of any company, hotel, brand, and guest information in line with privacy policies, practices, and regulations.

Be punctual and present at work as scheduled, dressed in the appropriate uniform.

Participate in department meetings as scheduled.

Qualifications:
Previous experience in the hotel industry is required.

Familiarity with Opera software is an advantage.