Technology Support Specialist

2 weeks ago

Dallas, Texas, United States St. John's Episcopal School Full time
About St. John's Episcopal School

We are a Pre-K to 8th grade independent, coeducational Episcopal school serving approximately 500 students in a park-like setting on 10 acres in East Dallas. Our mission is to provide a program of academic excellence, train the mind, strengthen the character, and enrich the spirit of each student in a Christian environment.

Job Description

We are seeking a highly skilled Technology Support and A/V Coordinator to join our team. The successful candidate will provide Level 1 technical support for hardware and systems, support School events by setting up and maintaining technology and audio/video needs, and collaborate with stakeholders to ensure seamless operation of technology infrastructure.

Key Responsibilities
  • Technology Support: Provide timely updates and communication of progress to users regarding hardware, software, and network issues. Troubleshoot and resolve technical problems efficiently and effectively.
  • Help Desk and Inventory Lead: Manage and prioritize help desk tickets to ensure timely resolution of issues. Maintain accurate records of hardware and software inventory and documentation of communication with consultants and support companies.
  • A/V Research and Implementation: Collaborate with Director of Events and key stakeholders to assess A/V requirements for various projects and events. Plan and execute the setup of audiovisual equipment for events.
  • Budget and Resource Management: Assist the Technology Department with research and planning for new purchases. Identify cost-saving opportunities while maintaining service quality.
  • Technology Training: Conduct one-on-one or group training sessions as needed. Educate users on best practices for technology usage and security measures.
Qualifications and Experience
  • Proficient in Microsoft Windows and iOS platforms. Experience with Microsoft 365, Intune, and Azure is advantageous.
  • Familiarity with Mobile Device Managers (MDM) is preferred.
  • Possess a high level of technical aptitude and strong communication, interpersonal, research, and problem-solving skills.
  • Understanding of network infrastructures and basic TCP/IP networking.
  • Comfortable working with individuals of varying skill levels, including adults and children.
Growth Mindset
  • Demonstrate a commitment to personal and professional growth. Embrace feedback and apply it to professional development.
  • Foster collaboration and community by networking with peers in local and national independent and Episcopal schools.
  • Actively seek training, webinars, conferences, and professional development opportunities to remain current with emerging technologies and best practices.
Physical Requirements and Work Environment
  • Primarily works in standard office conditions.
  • Capable of occasionally lifting items weighing up to 40 lbs.
  • Adaptable to a dynamic environment with varied challenges and deadlines.

We are an equal opportunity employer and do not discriminate regarding race, color, ethnicity, national origin, sexual orientation, gender, age, genetic information, disability, pregnancy, marital status, religion, military status, and/or any protected category.

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