Technology Support Specialist II
3 weeks ago
This is an on-campus, in-person position at Southern Methodist University.
The Technology Support Specialist promotes effective use of administrative development systems and technologies within the University Development division.
Key Responsibilities- Training and Documentation: Develops and maintains documentation and provides training related to DEA systems, custom queries, reports, and other technology resources.
- Help Desk: Oversees the effective management of the departmental help desk inbox, assists with troubleshooting issues in advancement software systems, and ensures inquiries are documented and responded to promptly.
- Project Specification: Translates stakeholder needs into comprehensive, actionable technical specifications for execution by the Development Services team.
- Product Testing: Provides final review of products, conducts handoff to requestors with appropriate documentation and training, and assists in the testing and implementation of deliverables.
- Customer Relationships: Proactively maintains awareness of operations and key initiatives across the Development and External Affairs division to anticipate and effectively respond to needs.
Development and External Affairs (DEA) supports Southern Methodist University by securing funding for University priorities, promoting meaningful involvement, heightening awareness, and supporting student enrollment.
DEA comprises various offices, including the Office of the Senior Vice President, Annual Giving and Alumni Relations, Development Services, Program Services, and Donor Relations.
About Southern Methodist UniversitySouthern Methodist University is a nonsectarian institution committed to academic freedom and open inquiry.
The University serves approximately 7,000 undergraduates and 5,000 graduate students through eight degree-granting schools.
Southern Methodist University is data-driven and has a powerful supercomputing ecosystem that creates an environment for research excellence.
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