Technology Support Specialist II

3 weeks ago


Dallas, Texas, United States Southern Methodist University Full time
About the Role

This is an on-campus, in-person position at Southern Methodist University.

The Technology Support Specialist promotes effective use of administrative development systems and technologies within the University Development division.

Key Responsibilities
  • Training and Documentation: Develops and maintains documentation and provides training related to DEA systems, custom queries, reports, and other technology resources.
  • Help Desk: Oversees the effective management of the departmental help desk inbox, assists with troubleshooting issues in advancement software systems, and ensures inquiries are documented and responded to promptly.
  • Project Specification: Translates stakeholder needs into comprehensive, actionable technical specifications for execution by the Development Services team.
  • Product Testing: Provides final review of products, conducts handoff to requestors with appropriate documentation and training, and assists in the testing and implementation of deliverables.
  • Customer Relationships: Proactively maintains awareness of operations and key initiatives across the Development and External Affairs division to anticipate and effectively respond to needs.
About the Department

Development and External Affairs (DEA) supports Southern Methodist University by securing funding for University priorities, promoting meaningful involvement, heightening awareness, and supporting student enrollment.

DEA comprises various offices, including the Office of the Senior Vice President, Annual Giving and Alumni Relations, Development Services, Program Services, and Donor Relations.

About Southern Methodist University

Southern Methodist University is a nonsectarian institution committed to academic freedom and open inquiry.

The University serves approximately 7,000 undergraduates and 5,000 graduate students through eight degree-granting schools.

Southern Methodist University is data-driven and has a powerful supercomputing ecosystem that creates an environment for research excellence.



  • Dallas, Texas, United States American College of Education Full time

    Job Title: Technology Support SpecialistWe are seeking a highly skilled and experienced Technology Support Specialist to join our team at American College of Education. As a Technology Support Specialist, you will be responsible for providing technical support and assistance to our students, faculty, and staff.Key Responsibilities:Provide technical support...


  • Dallas, Texas, United States SchoolInfoApp Full time

    SchoolInfoApp Client Support Specialist IIExperienced and tech-oriented customer service professionalDedicated to assisting clients and collaborating with internal teamsKey Responsibilities:Engage with clients and internal stakeholdersCoordinate with representatives from various platformsSupport clients with technical setupsManage app publication in app...


  • Dallas, Texas, United States American College of Education Full time

    About the RoleWe are seeking a highly skilled and experienced Technology Support Specialist to join our team at American College of Education. As a key member of our IT department, you will be responsible for providing top-notch technical support to our students, faculty, and staff.Key ResponsibilitiesProvide technical support to end-users via phone, email,...


  • Dallas, Texas, United States American College of Education Full time

    About the RoleWe are seeking a highly skilled and experienced Technology Support Specialist to join our team at American College of Education. As a key member of our IT department, you will be responsible for providing top-notch technical support to our students, faculty, and staff.Key ResponsibilitiesProvide technical support to end-users via phone, email,...


  • Dallas, Texas, United States Reunion Tower Operations Company, LLC Full time

    Job DescriptionWe are seeking a highly skilled IT Support Specialist II to join our team at Reunion Tower Operations Company, LLC. As a key member of our IT department, you will be responsible for providing advanced technical support to resolve hardware and software issues via phone and in-person assistance.Key Responsibilities:Provide technical support to...


  • Dallas, Texas, United States St. John's Episcopal School Full time

    Job SummaryWe are seeking a highly skilled and experienced Technology Support Specialist to join our team at St. John's Episcopal School. The successful candidate will provide technical support and expertise to ensure the smooth operation of our technology infrastructure, including hardware, software, and network systems.Key ResponsibilitiesTechnical...


  • Dallas, Texas, United States SchoolInfoApp Full time

    SchoolInfoApp Customer Support Specialist IIDetail-oriented and tech-savvy professional dedicated to client supportEnthusiastic about assisting both clients and internal teamsKey Responsibilities:Engage with clients and collaborate with internal teamsCoordinate with representatives from various platformsProvide assistance to clients regarding technical...


  • Dallas, Texas, United States INSHUR Full time

    Job Title: Claims Specialist IIWe are seeking a highly skilled Claims Specialist II to join our team at INSHUR. As a Claims Specialist II, you will be responsible for handling and resolving commercial auto claims across the United States.Key Responsibilities:Investigate and resolve commercial auto claims, including coverage investigations, liability...


  • Dallas, Texas, United States Dallas County Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist II to join our team at Dallas County. This role will provide administrative support to our staff and ensure the smooth operation of our office.Key ResponsibilitiesProvide administrative support to staff, including data entry, filing, and record-keeping.Process...


  • Dallas, Texas, United States Oscar Health Full time

    Job Title: Network Specialist IIOscar Health is seeking a highly skilled Network Specialist II to join our Market P&L team. As a Network Specialist II, you will play a critical role in supporting membership growth and management by executing the local network strategy and ensuring providers across our service area have the information and support they need...


  • Dallas, Texas, United States 3T Pro Inc. Full time

    Job OverviewSalary: $55,000 - $70,000 + Overtime & Comprehensive BenefitsWe are seeking a dedicated Information Technology Support Specialist to become an integral part of our innovative IT department. As a prominent Managed Service Provider (MSP), we are looking for a professional who possesses a strong enthusiasm for technology and excels in...


  • Dallas, Texas, United States Dallas County Full time

    About the RoleDallas County is seeking a highly organized and detail-oriented Administrative Support Specialist II to join our team. As a key member of our support staff, you will play a vital role in ensuring the smooth operation of our administrative functions.Key ResponsibilitiesProcess and distribute a variety of documents and records, including...


  • Dallas, Texas, United States Texas A&M AgriLife Extension Full time

    Administrative Associate II Job Description **Role Summary** The Administrative Associate II provides administrative support to the 4-H specialist, focusing on events at the district and state levels. This role involves working closely with the District Administrative Associate, Office Manager, Program Leader, and Registration Specialist. **Key...


  • Dallas, Texas, United States Abbott Laboratories company Full time

    About AbbottAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.Our MissionWe're committed to advancing the treatment of heart...


  • Dallas, Texas, United States St. John's Episcopal School Full time

    About St. John's Episcopal SchoolWe are a Pre-K through 8th grade independent, coeducational Episcopal school serving approximately 500 students in a park-like setting on 10 acres in East Dallas. Our mission is to provide a program of academic excellence, train the mind, strengthen the character, and enrich the spirit of each student in a Christian...


  • Dallas, Texas, United States St. John's Episcopal School Full time

    About St. John's Episcopal SchoolWe are a Pre-K to 8th grade independent, coeducational Episcopal school serving approximately 500 students in a park-like setting on 10 acres in East Dallas. Our mission is to provide a program of academic excellence, train the mind, strengthen the character, and enrich the spirit of each student in a Christian...


  • Dallas, Texas, United States Texas A&M AgriLife Extension Full time

    Job SummaryThe Administrative Associate II provides routine administrative support work under general supervision. Key responsibilities include supporting 4-H specialists for events at the district and state levels.Key ResponsibilitiesProvides administrative support for 4-H specialistsAssists with 4-H events at the district and state levelsWorks closely with...


  • Dallas, Texas, United States Morgan Lewis Full time

    Job Title: Technology Support AnalystMorgan Lewis & Bockius LLP is seeking a highly skilled Technology Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees and clients.Key Responsibilities:Provide technical support and assistance to employees and...


  • Dallas, Texas, United States Morgan Lewis Full time

    Job SummaryMorgan Lewis, a leading global law firm, is seeking a skilled Technology Support Analyst to join our team. As a key member of our IT department, you will play a critical role in ensuring the smooth operation of our desktop and laptop computer systems.Key ResponsibilitiesProvide technical support and troubleshooting for end-users and clients on...


  • Dallas, Texas, United States Soligent Full time

    About SoligentSoligent is a leading solar energy company in the Americas, dedicated to empowering homeowners and installers with innovative tools to transform the way the world produces energy.Job SummaryWe are seeking a highly skilled **Technology Administrator** to join our team. As a key member of our IT department, you will play a critical role in...