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Technology Support Specialist

2 months ago

Dallas, Texas, United States American College of Education Full time
About the Role

We are seeking a highly skilled and experienced Technology Support Specialist to join our team at American College of Education. As a key member of our IT department, you will be responsible for providing top-notch technical support to our students, faculty, and staff.

Key Responsibilities
  • Provide technical support to end-users via phone, email, and in-person
  • Manage and resolve technical issues related to hardware, software, and network infrastructure
  • Collaborate with other IT teams to ensure seamless integration of systems and services
  • Develop and maintain knowledge base articles and documentation for end-users
  • Participate in on-call rotation to provide after-hours support
Requirements
  • Minimum 2 years of experience in a technical support role
  • Strong knowledge of Microsoft and Apple operating systems, hardware, and software
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • High school diploma or equivalent required; bachelor's degree preferred
What We Offer

As a Technology Support Specialist at American College of Education, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.

How to Apply

If you are a motivated and detail-oriented individual with a passion for technology and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].