Front Office Representative

7 days ago

Torrance, California, United States Physical Rehabilitation Network Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Physical Rehabilitation Network. As a key member of our front office staff, you will be responsible for providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients.

Key Responsibilities
  • Patient Interaction:
    • Greet and welcome patients with professionalism and warmth.
    • Schedule appointments and manage patient inquiries both in person and over the phone.
    • Collect and verify patient information, insurance details, and necessary documentation accurately.
    • Help create a positive work environment and culture of the clinic, ensuring that patients' needs are taken care of during transitional periods of therapy.
  • Administrative Support:
    • Maintain patient records and ensure all documentation is complete and accurate.
    • Assist in keeping the front office area neat, tidy, and organized.
    • Coordinate with clinical staff to ensure a seamless patient experience.
    • Assist the front office with tasks such as answering phones, scanning documents into charts, scheduling patients, taking over-the-counter payments, filing, faxing, and other administrative duties.
  • Communication and Coordination:
    • Liaise effectively between patients, clinical staff, and other departments within the facility.
    • Communicate clearly and professionally to address patient concerns or questions.
  • Miscellaneous Operations:
    • Maintain a clean and organized reception area.
    • Assist in managing inventory and ordering office supplies as needed.
    • Participate in team meetings and contribute ideas for process improvement.
    • Cleanliness and organization of therapy areas and equipment.
Requirements
  • High school diploma or equivalent; additional education in healthcare administration is a plus.
  • Proven experience in a customer service role; healthcare setting preferred.
  • Proficiency in using office software and scheduling systems.
  • Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
  • Attention to detail and accuracy in handling patient information and documentation.

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