Medical Receptionist
4 weeks ago
Medical Receptionist Job Summary
We are seeking a skilled Medical Receptionist to join our team at OrthoArizona. As a Medical Receptionist, you will be responsible for providing exceptional patient care and support to our orthopedic and sports medicine specialists.
Key Responsibilities:
- Answer phone calls in a prompt, courteous, and helpful manner, screening and routing calls as needed.
- Create phone notes in the patient electronic medical record.
- Assist in indexing patient documents to the correct patient chart.
- Assist in routing electronic faxes to the correct location fax folder and/or uploading to the correct patient chart.
- Perform other duties as needed during downtime.
Requirements:
- Excellent customer/patient service skills.
- Knowledge of medical terminology.
- Working knowledge of computer programs.
- Excellent written and verbal communication skills.
- Ability to understand and perform training on practice management software.
- Ability to continue expanding knowledge of practice management software as updates occur.
- Ability to follow all Standard Operating Procedures.
Preferred Qualifications:
- At least one year of medical office experience.
- Bilingual a plus.
- Basic phone handling skills - Contact Center experience.
- Basic knowledge of insurance plans and the specialty referral process.
About OrthoArizona:
Dedicated to serving the Greater Phoenix community since 1994, OrthoArizona is the largest and most accomplished physician-owned orthopedic and musculoskeletal care group in Arizona. Our premier team of more than 200 healthcare providers, including over 70 orthopedic specialists, serves all orthopedic and sports medicine needs from 25 orthopedic clinics across the Valley.
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