Leisure Sales Coordinator

5 days ago


Tampa, Florida, United States Rosen Hotels & Resorts Full time
Job Summary

The Leisure Sales Coordinator is a key member of our sales team, responsible for assisting the Leisure Sales Manager in all aspects of tour and travel groups. This includes directing correspondence from clients to the applicable departments, ensuring a smooth check-in, stay, and check-out experience.

Key Responsibilities
  • Regularly trace tour and travel sales files in Visual-One to keep track of customer accounts.
  • Send daily email reminders and follow up with phone calls for contracts, group deposits, rooming lists, itineraries, and final payment.
  • Create a group resume with pertinent information and special instructions for each affected department.
  • Assist Front Desk with Group and Wholesaler arrivals, confirm room assignments, key distribution, and meal vouchers if applicable.
  • Maintain direct contact with tour group directors to ensure guest satisfaction and verify upcoming groups are properly traced in Visual One.
  • Create and distribute Closeout notifications, Commission Forms, Contracts, Addendums, VIP forms, and Site Visits reports with respective departments.
  • Provide excellent communication and service, answering telephones with proper etiquette.
  • Participate in training new sales coordinators and sales receptionists, assist other sales managers, and provide backup to other sales coordinators and sales receptionists.
  • Assist with departmental projects and assigned responsibilities, perform and assist with Site Visits, complete proposals, welcome notes, productivity reports, and expense reports.
About Rosen Hotels & Resorts

We are a diverse and friendly workplace where individuality and ideas are valued. Our company of over 3,000 associates thrives on teamwork and ingenuity, making us one of Florida's most respected hospitality companies to work for.

Benefits
  • Affordable Health and Dental Insurance
  • On-site Medical Center
  • Competitive Compensation
  • Holiday Pay
  • Paid Vacation
  • Paid Personal Days
  • Tuition Reimbursement
  • Higher Education Scholarships
  • 401(k) Retirement Savings Plan
  • Childcare Financial Assistance
  • Hospitality and Dining Discounts
  • Family Outreach Center

We are proud to be an equal opportunity employer and a drug and nicotine-free workforce.



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