IT End-User Support Specialist
2 weeks ago
Solution IT Inc. is seeking a qualified End-User Services Specialist to provide essential support for our client's IT operations.
Position Summary
The role involves delivering technical, operational, and administrative assistance for IT-related end-user provisioning and support devices.
Key Responsibilities
- Possess an Associate's degree in information systems or a related discipline, or demonstrate equivalent professional experience, defined as 2 years in the field of Information Technology.
- Have a minimum of 2 years of relevant experience in the IT sector.
- Conduct manual installations of non-packaged software, including both commercially acquired products and internally developed applications, ensuring that all necessary change management approvals are secured prior to deployment.
- Effectively manage multiple tasks and challenges in a dynamic environment, keeping end users and management updated on progress.
- Deliver prompt and effective technical support to end users, addressing inquiries, troubleshooting issues, and offering general assistance with end-user hardware and standard corporate software.
- Document technical challenges and their resolutions in compliance with incident and knowledge management protocols.
- Demonstrate proficiency in providing technical support for Windows 11 Cloud-based systems, which is a mandatory requirement.
Work Environment: Onsite support in a professional setting.
Contract Duration: 3 Months
About Solution IT
Solution IT is a national IT consulting firm that specializes in technology staffing and Oracle E-Business Solutions, headquartered in Boston, Massachusetts.
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