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IT End-User Support Specialist
2 months ago
Solution IT Inc. is seeking a skilled End-User Services Specialist to provide essential support for one of our esteemed clients.
Position Summary
The role involves delivering technical, operational, and administrative assistance for IT-related end-user provisioning and support devices.
Key Responsibilities
- Possess an Associate's degree in information systems or a related discipline, or demonstrate equivalent professional experience (minimum of 2 years).
- Have at least 2 years of experience in the Information Technology sector.
- Execute manual installations of non-packaged software, including both commercial products and internally developed applications, ensuring all necessary change management approvals are secured prior to deployment.
- Handle multiple tasks and challenges in a dynamic environment while keeping end users and management updated on progress.
- Deliver prompt and effective technical support to end users, addressing inquiries, troubleshooting issues, and offering general assistance with end-user hardware and standard corporate software.
- Document technical challenges and their resolutions in line with incident and knowledge management protocols.
- Experience in providing technical support for Windows 11 Cloud-based systems is a requirement.
Work Environment: Onsite support for our client.
Contract Duration: 3 Months
About Solution IT
Solution IT is a national IT consulting firm specializing in technology staffing and Oracle E-Business Solutions, headquartered in Boston, Massachusetts.
