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IT Support Professional
2 months ago
About the Role
Tech Support is a critical function within Global Channel Management, requiring a skilled professional to provide technical, operational, and administrative support for IT-related End User provisioning and support.
Key Responsibilities
- Provides technical support to end users, answering questions, troubleshooting problems, and providing general assistance in the use of end-user hardware and corporate-standard software.
- Performs manual installation of non-packaged software, including both purchased products and internally developed applications.
- Ensures appropriate change management approvals are in place prior to deployment.
- Manages multiple assignments and problems in an environment of continually changing priorities, keeping end users and management informed of progress along the way.
Requirements
- 2 years of IT experience.
- Windows 11 support experience.
- Windows 11 Cloud-based Technical Support experience is a must.
- Associate's degree in Information Systems or a related field, or equivalent years of experience.
- May be required to implement a COVID-19 vaccine mandate.
