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IT Support Specialist

2 months ago


Chattanooga, Tennessee, United States Mike Collins & Associates, Inc. Full time
Join Our Technology Team

Mike Collins & Associates, Inc. is seeking dedicated individuals for the role of IT Support Specialist. As a prominent provider of technology services, we pride ourselves on delivering outstanding customer support. If you have a knack for troubleshooting and a passion for technology, this position may be ideal for you.

In the role of IT Support Specialist, you will serve as the initial contact for customer inquiries, resolving tier-1 issues and escalating more complex problems as needed. Your responsibilities will also include conducting preventive maintenance, managing software updates, and maintaining thorough documentation.

Key Qualifications:

  • Minimum of 1 year experience in PC systems troubleshooting
  • Excellent verbal and written communication skills

Preferred Qualifications:

  • A+ Certification is a plus

Employee Benefits:

  • Comprehensive dental coverage
  • Health insurance options
  • Generous paid time off
  • Vision care plans

Work Environment: This position requires in-person attendance.