Technical Support Specialist
4 days ago
In this role, you will provide technical support to clients regarding the resolution of product hardware software and operating system issues via phone or remote access. Your expertise will be essential in troubleshooting and resolving complex technical issues to ensure customer satisfaction.
Key Responsibilities:- Provide technical support to end-users via phone or remote access
- Troubleshoot and resolve complex technical issues
- Manage and troubleshoot various technologies including Azure Cloud, Microsoft Windows Server, Remote Desktop Services, Active Directory, and more
- Collaborate with cross-functional teams to resolve technical issues
- Develop and maintain technical documentation and knowledge base
- 5 years of desktop technical support or related experience
- Excellent communication and problem-solving skills
- Experience with Azure Cloud, Microsoft Windows Server, and other technologies
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
Competitive salary and benefits package
Opportunities for professional growth and development
Collaborative and dynamic work environment
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