Order Fulfillment Coordinator
2 weeks ago
Position Title: Fulfillment Specialist
Status: Non-Exempt
Department: Fulfillment
Reports to: Fulfillment Manager
Location: Peachtree City, Georgia
Position Summary
The Fulfillment Specialist plays a crucial role in the Fulfillment Department by ensuring the smooth operation of equipment, diagnosing system malfunctions, troubleshooting technical issues, conducting calibration tests, and facilitating the fulfillment of customer orders in collaboration with internal teams.
Key Responsibilities
Order Fulfillment
- Prepare and dispatch shipments according to specified delivery methods and destinations.
- Complete and maintain export documentation in compliance with shipping directives and regulatory standards.
- Engage effectively with customers and global courier services.
- Build and sustain positive relationships with all courier partners.
Technical Support
- Update and configure BIOS settings for equipment.
- Maintain cleanliness and organization in the testing area and personal workspace.
- Inspect, analyze, and troubleshoot equipment issues.
- Restore equipment to factory specifications and replace defective components as necessary.
- Troubleshoot operating systems and network configurations (including cloud-based platforms and routers).
- Participate in training sessions and workshops to enhance knowledge of equipment and industry standards.
Additional Duties
- Engage in on-the-job training as required.
- Collaborate with the Quality department to ensure all documentation and materials meet current standards.
- Participate in annual recurrent training specific to job functions and additional training as recommended.
- Contribute to departmental key performance indicators (KPIs).
- Attend daily and weekly departmental meetings.
- Actively engage in environmental, health, and safety initiatives.
- Maintain regular communication with internal and external stakeholders.
Qualifications & Experience
- High School diploma or GED required.
- Technical or college education preferred.
- Minimum of 2 years' experience in a warehouse environment.
- Skills in computer and system configuration are advantageous.
Demonstrated Skills
- Ability to analyze technical systems and calibrate medical devices.
- Capacity to work efficiently while maintaining high accuracy and attention to detail.
- Adept at functioning in a fast-paced environment.
- Ability to collaborate effectively within a team setting.
Communication Skills
- Proficient in written and verbal English.
Working Conditions
- Ability to lift and carry up to 50 pounds intermittently.
- Corrected hearing to respond to emergency alarms and alerts.
- Ability to hear in telephone and work-related conversations.
- Capable of pushing and pulling items as needed.
- Able to sit and work at a computer for extended periods.
- Ability to squat and kneel to access low shelving.
- Capable of standing for prolonged periods.
- Physical requirements are consistent with moderate activity levels.
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