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Order Coordinator Associate

2 months ago

Peachtree Corners, Georgia, United States Virtucom, Inc. Full time
Job Description

**Job Summary**

Virtucom, Inc. is seeking a highly organized and detail-oriented Order Coordinator Associate to join our team. As an Order Coordinator Associate, you will play a critical role in the execution of the order management process, ensuring efficient order processing, timely production, and successful deployment of products and services.

Key Responsibilities:

  • Order Processing:
    • Receive and review incoming orders for accuracy and completeness.
    • Enter order details into the company's order management system accurately and promptly.
    • Coordinate with the sales team and customer service team members to clarify any discrepancies or missing information.
    • Ensure all required documentation is complete and complies with company policies and procedures.
  • Pre-Production Coordination:
    • Collaborate with production teams to initiate pre-production activities based on order specifications.
    • Coordinate with suppliers and vendors to ensure timely availability of required materials and resources.
    • Verify inventory levels and liaise with the procurement team to address any shortages or delays.
    • Communicate with internal Management to provide updates on order status and address any potential issues or delays.
  • Production Monitoring:
    • Track the progress of orders in the production process and monitor key milestones.
    • Collaborate with production teams to ensure adherence to quality standards and timely completion of orders.
    • Communicate any deviations or delays to relevant Management and propose solutions to mitigate the impact.
  • Deployment and Delivery:
    • Coordinate with logistics and delivery teams to schedule and facilitate the timely shipment of orders.
    • Ensure accurate and complete documentation for shipping and customs requirements, if applicable.
    • Collaborate with customer support teams to address any post-delivery issues or concerns raised by customers.
  • Invoicing and Financial Documentation:
    • Generate accurate and timely invoices based on order specifications and pricing agreements.
    • Validate and reconcile invoices with order details and ensure proper documentation is maintained.
    • Collaborate with the finance team to resolve any billing discrepancies or customer inquiries.
  • Order Closure and Documentation:
    • Complete order closure activities, including updating the order management system and archiving relevant documents.
    • Maintain organized and accurate records of all order-related documentation.
    • Conduct post-order analysis and generate reports to identify process improvements and enhance customer satisfaction.

Requirements:

  • High school diploma or equivalent; an associate's or bachelor's degree in a related field is a plus.
  • Proven experience in order management, customer service, or a similar role.
  • Strong attention to detail and ability to handle multiple tasks and prioritize effectively.
  • Excellent organizational, problem-solving, and analytical skills.
  • Proficient in using order management systems and other relevant software applications.
  • Strong verbal and written communication skills.
  • Ability to work collaboratively in a team environment and build positive relationships with management.
  • Knowledge of supply chain management principles and practices is preferred.
  • Experience in the technology or electronics industry is a plus.