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Enrollment Assistance Coordinator

2 months ago

Peachtree Corners, Georgia, United States Brightree Full time

At Brightree by ResMed, we pride ourselves on being a technology-driven organization, but our core focus is on people. We create innovative, comprehensive technology solutions and services tailored for individuals navigating everyday challenges in the post-acute care sector. Brightree is dedicated to enhancing operational efficiency, streamlining processes, and boosting profitability. For over fifteen years, we have earned the trust of organizations of all sizes through our extensive solutions, leadership, and unparalleled customer support. Our daily mission is to discover new ways to positively influence our clients' businesses and improve the lives of patients, as our commitment is fundamentally about people.

The Enrollment Support Specialist plays a crucial role in delivering outstanding customer service and assistance through various communication channels. Key responsibilities include addressing customer inquiries regarding products, services, order processing, data entry, and resolving complaints. Specialists also identify potential sales opportunities linked to customer inquiries. Furthermore, Enrollment Support Specialists provide initial technical support and escalate issues to the appropriate teams for prompt resolution.

Key Responsibilities:

  • Process incoming enrollment requests in accordance with established operating procedures and documented workflows.
  • Manage and fulfill customer activation requests in Brightree and third-party systems following specified guidelines.
  • Collaborate daily with internal and external partners to ensure a seamless and successful enrollment experience for our clients.
  • Sort and direct incoming correspondence to the appropriate parties.
  • Respond to customer inquiries regarding system setup and activations.
  • Accurately document interactions with customers and vendors in Salesforce, adhering to standard processes.
  • Follow departmental protocols for case tracking and system updates.
  • Handle customer and internal escalations in line with departmental guidelines.
  • Inform customers about first-time activations that require simple walkthrough training.

Qualifications and Experience:

Required:

  • Proficiency in software applications such as Word and Excel.
  • Proven ability to consistently adhere to documented processes and task workflows.
  • Strong attention to detail and ability to manage tasks with accuracy and thoroughness.
  • Capability to multitask and prioritize ongoing responsibilities effectively.
  • Demonstrated ability to perform analytical tasks with minimal supervision.
  • Ability to work independently as well as collaboratively within a team.
  • Effective verbal and written communication skills for interacting with customers and partners.
  • Availability to work standard business hours.

Preferred:

  • Experience with Customer Relationship Management tools, particularly Salesforce.
  • Familiarity with electronic insurance setups and processes.
  • Three or more years of experience in healthcare claims and customer service.

Joining Brightree means more than just contributing to a healthier world; it’s about embarking on a career that is both challenging and rewarding. Our culture, driven by excellence, empowers you to not only achieve your goals but also to set new ones. We are committed to fostering a diverse and inclusive environment that encourages individual expression and thrives on innovative ideas.