Global Business Solutions Manager

4 days ago


New York, New York, United States Payoneer Full time
Company Overview

Payoneer is a financial technology company empowering the world's small and medium-sized businesses to transact, do business, and grow globally. With a strong commitment to fostering a diverse and inclusive workplace, Payoneer offers an exciting opportunity for talented individuals to join their team.

Job Description

The Enterprise Client Service Delivery Lead will oversee and support Payoneer's business units in the day-to-day services and operational tasks, working closely with internal teams to resolve issues on behalf of clients. This role requires strong initiative, solid written/verbal communication skills, relationship management expertise, unflagging attention to detail, and an overall commitment to excellence.

Responsibilities:
* Be the subject matter expert for clients and assist them with inquiries including compliance, technical issues, configurations solutions, and payments
* Serve as a liaison between clients and all internal teams until a solution is given while ensuring SLA is met
* Interact with partners via phone, email, and web-based conference to provide updates on clients' activity, resolve issues, or provide training as needed
* Take full ownership of dedicated client relationships to be their point of contact for answering questions and resolving issues
* Maintain expert knowledge of products and services within the company to provide clients with helpful information
* Build and maintain sustainable and continuous business relationships with new and existing clients

Requirements:
* 3+ years of experience in a client-facing role either in a technology firm or in a financial institution
* Ability to work across all internal teams including sales, finance, marketing, risk, and compliance
* Excellent verbal and written skills; excellent phone and video call manner
* Confidence and poise while presenting in front of global clients
* Familiarity with international money transfers such as wires, global bank transfers, and SWIFT
* Familiarity with topology of credit card transactions
* Proficiency with CRM systems, preferably with working knowledge of Salesforce
* Ability to perform in a high-pressure environment

What We Offer:
* Outstanding medical, dental, and vision insurance (individual plan 100% covered) HSA and FSA
* 401K with employer match
* Employee Stock Purchase Plan (ESPP)
* Fitness/Wellness reimbursement
* Generous PTO, paid holidays, and parental leave
* Learning and development opportunities
* Flexible work from home schedule
* Volunteer activities
* Fun office culture with supportive leadership

Estimated Salary: $80,000 - $90,000 per annum.

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